Identity (IAM) Manager

Job Summary

The IAM (Identity) Manager will oversee the University's initiatives in managing digital identities and ensuring appropriate access controls. They will be accountable for coordinating the creation and maintenance of University IDs for faculty, staff, and students, as well as managing the IAM infrastructure to ensure secure and efficient access to information systems and resources. This role will involve partnering with various UCSF departments (academic, medical, research, and administrative), implementing best practices, and leveraging technologies for identity lifecycle management. Additionally, they will partner with Security Operations to address security incidents related to identity and access, striving for continuous process improvements. The IAM Identity Manager will be an advocate and facilitator reinforcing the need for managing digital identities across the UCSF enterprise through hands-on support activities.

The IAM Manager will be accountable for monitoring, detecting, and safeguarding the security of data, systems, and networks. This role involves planning, configuring, designing, developing, implementing, and maintaining tools, systems, and procedures to uphold the integrity, reliability, and security of data, systems, and networks.

The IAM Manager will provide direct supervision to professionals or skilled technical employees, facilitating identity governance and administration. They will act as an advisor, evaluating and resolving problems, interpreting policies (e.g., fiscal management, HR, contracts and grants, resource management), and demonstrating subject matter expertise. Additionally, the Manager will supervise staff to ensure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and outcomes.

In this role, the IAM Manager will receive assignments with specified outcomes and goals, providing direction to staff according to established policies and management guidance. They will administer policies affecting subordinate staff, recommend changes to department policies and practices, and identify and reply to risks accordingly.

The IAM Manager will positively impact UCSF’s operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. This team member will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $159,000 - $238,500 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.

The Identity and Access Management Services team within Infrastructure Services protects UCSF’s resources through access management, including accounts, authentication, access, and role-based provisioning at the enterprise level. This team implements rigorous regulation of UCSF data through granular access control and the auditing of all UCSF assets on the premises and in the cloud. By ensuring information security at UCSF, the IAM Services team enables the academic, medical, and research mission of UCSF.

Required Qualifications

• Bachelor’s degree or equivalent combination of experience in one or more of the following fields: information technology, cybersecurity, computer science, public administration, business administration, communications and/or equivalent experience/training.
• 5 – 7+ years’ experience working in one or more of the following fields: information technology, cybersecurity, computer science, management, higher education, or a related field.
• 3 – 5+ years’ experience leading teams in a management or leadership role, particularly in an Identity and Access Management fast-paced, service-oriented environment.
• Troubleshooting skills and practical experience in resolving issues related to identity infrastructures and IGA solutions. Ability to provide effective technical support to staff and customers.
• Advanced knowledge of IGA solutions and advanced identity infrastructures, including hands-on experience with technologies such as SailPoint, Bravura ID, or similar platforms.
• Strong knowledge of directory services (e.g., Active Directory, LDAP), Single Sign-On (SSO) technologies, multi-factor authentication (MFA) solutions, role-based access control (RBAC), identity governance and administration (IGA), and privileged access management (PAM).
• Understanding of privacy and security regulations and best practices, including federal and state laws, policies, and standards, as well as extensive knowledge about a wide range of privacy/security regulations relevant to higher education and/or medical center and patient information.
• Experience developing and executing IAM strategies aligned with organizational goals and objectives. Experience in the management of ongoing technology infrastructure acquisition and expansion, including the identification and integration of suitable emerging technologies.
• Interpersonal skills in order to communicate with both technical and non-technical personnel at various levels in an organization.
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
• Ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
• Experienced in leading change management activities and managing their impact across the unit or department.
• Broad knowledge of subject area sufficient for strategic planning, technology assessment and direction. Experience in analyzing buy vs. build procurement for products for effective and efficient technology use
• Experience presenting complex technical information to audiences of technical and non-technical stakeholders.
• Leadership skills, including mentorship, negotiation, and change management. Motivates and inspires team members to improve business relationships. Models’ solid customer service skills.
• Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
• Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources. Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation. Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity.
• Experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging.

Preferred Qualifications

• Experience in complex higher education environments, serving academic, medical, research, and administrative functions of a large public university.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu