Information Technology Technical Support

This individual will be the main and sole IT support individual, supporting the multi-media team, made up of 40 artists that work on all the commercials, doing pre and post production work within their studio

Skills:

• Bachelor's degree in Information Technology, Computer Science, or related field
• 3+ years of experience in IT support within a creative/production environment
• Strong knowledge of post-production workflows and creative software (Cinema 4D, Maya, Adobe Creative Suite, DaVinci Resolve, etc.)
• Experience managing rendering plugins including V-Ray, Arnold, and Physical Renderer
• Proven experience managing AWS Deadline render farm environments
• Experience with digital asset management systems and media storage solutions
• Proficiency in networking protocols and troubleshooting
• Understanding of video codecs, formats, and compression techniques
• Experience with render farm management and optimization
• 3D and Plugin Management
• Cinema 4D network administration and licensing
• Plugin deployment and configuration management
• Experience with floating license servers
• Render Farm Management
• Experience with AWS Deadline Worker and submission nodes setup
• Knowledge of render farm architecture and scalability

We're seeking a skilled Post Production IT Support Specialist to join our dynamic advertising team. In this role, you'll be responsible for maintaining and optimizing our post-production technology infrastructure, ensuring seamless workflow for our creative teams, and providing technical support for all digital asset management systems.

Key Responsibilities

• Provide technical support for post-production software and hardware systems used in creative content development
• Manage and maintain AWS Deadline render farm infrastructure, including node configuration, job scheduling, and resource optimization
• Install, configure, and troubleshoot Cinema 4D and associated plugins across workstations and render nodes
• Manage licensing servers for all 3D and effects software (Cinema 4D, V-Ray, Boris FX, Arnold, etc.)
• Configure and optimize render settings for various engines (Arnold, V-Ray, Physical Renderer)
• Manage and maintain digital asset management (DAM) systems and media storage infrastructure
• Troubleshoot software, hardware, and network issues in a fast-paced production environment
• Configure and support video editing workstations, rendering farms, and associated peripherals
• Collaborate with creative teams to optimize workflow efficiency and system performance
• Implement and maintain backup and archive solutions for creative assets
• Support remote editing and collaboration tools for distributed creative teams
• Monitor system performance and implement preventive maintenance measures

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 3+ years of experience in IT support within a creative/production environment
• Strong knowledge of post-production workflows and creative software (Cinema 4D, Maya, Adobe Creative Suite, DaVinci Resolve, etc.)

Preferred Qualifications

• Experience in a corporate advertising or media production environment
• Experience with Cinema 4D pipeline development and automation
• Knowledge of Cinema 4D's XPresso and Python scripting
• Familiarity with Boris FX suite (Mocha Pro, Continuum, Sapphire)
• Experience with additional 3D packages (Maya, 3ds Max, Houdini)
• Knowledge of cloud-based collaboration tools and workflows
• Familiarity with automation scripts and workflow optimization
• Experience with virtual workstation environments
• Understanding of color management systems and calibration

Technical Skills

• Cinema 4D administration and configuration
• Adobe Creative Cloud administration
• Rendering engines (Arnold, V-Ray, Physical Renderer)
• Effects plugins (Boris FX suite, Red Giant suite)
• Asset management and version control systems
• AWS Deadline render management software
• AWS services (EC2, S3, IAM, CloudWatch)
• Python scripting and automation
• Render farm management and optimization
• Network storage systems (NAS/SAN)
• Windows and Mac OS environments
• Media asset management platforms
• IT security protocols
• Database management
• Cloud storage platforms
• Remote desktop support tools