Operations Manager - Major Airline Catering Company

The Operations Manager is responsible for overseeing the coordination of services between the kitchen and drivers, ensuring that production standards meet customer requirements. This role involves managing scheduling, communication, productivity, labor controls, and efficiency standards while maintaining high levels of quality and customer service on a daily basis.

Responsibilities

• Coordinates services between the kitchen and drivers while controlling activities on the receiving dock.
• Creates assignments for team drivers and assignments to flights.
• Checks dock area to ensure employees have all required equipment and that trucks leave according to schedule dock departure.
• Creates labor forecasts.
• Ensures all teams are catering correct aircraft and flights.
• Ensures employees are in compliance with safety procedures.
• Assists teams with late flights and equipment changes.
• Responsible for getting information from other airlines for service.
• Maintains radio contact with superintendent, meal planner, and leads during operation.

Requirements

• High School degree or GED required.
• Some college preferred.
• 3-5 years of supervisory/management experience.
• Experience with scheduling and forecasting labor preferred.
• In-flight catering experience or experience in a high-volume food service industry highly desirable.
• Strong and effective leadership skills with experience managing a staff of 20-30.
• Current or previous labor relations experience is a plus.
• Basic computer skills required.
• Strong organizational, analytical, communication, and leadership skills.
• Valid Driver's License.

Nice-to-haves

• Bilingual is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance