System Administrator

Akkodis is seeking a System Admin II for a Full Time role with client in Richmond, CA

COMPENSATION:

• Hourly role: $35 - $45/hour
• Salary Range: $72,800-93,600

LOCATION DETAILS:

5 days a week onsite; 3 days in Richmond office, 2 days per week in San Leandro office.

SUMMARY

• Reporting to the Senior IT Infrastructure Supervisor, the Systems Administrator II is responsible for maintaining and planning for the future growth and expansion of our server and system infrastructure, including recommending changes, and managing and implementing server and system security measures.
• This is a great opportunity to be part of a dynamic, challenging, and always evolving hands-on technology environment.
• Information Technology (IT) is responsible for the full lifecycle of infrastructure and platform services supporting our client.
• IT is required to support end-user functions, desktop and laptop platforms, voice, mobility as well as server and network infrastructure.
• The IT department’s commitment is to maintain a robust, highly available and cost-effective platform that allows the business to be agile in response to market opportunities.
• This position is also responsible for reporting and escalating any issues to their manager.
• This position is an individual contributor position. This position may participate in weekly team training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IT:

• Provide Technical support and leadership, including maintaining industry best-practice standards for workstation, server, and application support while delivering quality customer service. Support escalation for junior team members.
• Provides general desktop support, release coordination, imaging/re-imaging computers, and company mobile phone deployments.
• Perform the design, analysis, implementation, modification, testing, proactive maintenance, and upgrades of hardware and business applications at both on-site and remote locations.
• Maintain an inventory of all equipment, hardware, software and supplies.
• Responsible for managing system performance, security, anti-virus, intrusion, web usage/monitoring, design, and acquisition of computers and connected devices.
• Produce useful system documentation and change management reports.
• Monitor infrastructure and components, including all servers and workstations, and recommend and implement improvements to availability, performance and security.
• Implement standard configurations for deployment of workstations, servers, and network components and client software. Utilize scripts for efficient deployment.
• Recommend, schedule, test, and validate deployment of patches, security updates, and other upgrades to servers, workstations, and network components. Monitor providers websites to ensure patches are tested and applied in a timely fashion.
• Supervise on-site vendors.
• Provides one-on-one assistance to employees/end-users by chat, phone, email, remote access, and/or in-person.
• Installs, upgrades, configures, and maintains hardware, software, and peripherals.

Customer Relations:

• Participate in or lead company-wide projects.
• Troubleshoot and provide support for the company’s telephonic and audio/visual systems, including software and hardware additions, infrastructure, and equipment moves and changes.
• Participate in meetings to coordinate service requirements, installations, and project milestones as required to achieve client expectations.
• Respond to incoming help desk tickets, e-mails and phone calls. Ensure help desk tickets are created for all user support requests. Resolve help desk tickets. Log time worked for all help desk tickets and IT projects.
• Participate in weekly on-call rotation for after-hours emergencies.
• Ability to work effectively in a team environment as a positive team player.
• Supports and maintains effective relationships with users.
• Perform work with quality, efficiency and safety at all times.
• Uses a high level of professionalism in verbal and e-mail communication, always seeking to be helpful, to focus on problem solving and arriving at a win-win interaction.
• Maintain excellent customer service with the customers to establish solid relationships.
• Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person, via phone, and email to ensure complete customer satisfaction in all matters related to the operation.
• Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.

Other Duties:

• Adhere to meal and rest periods per Company policy.
• Other duties to meet business needs and requirements as assigned.
• Works with confidential data, which, if disclosed, might have significant internal or external effect.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other skills

a. Excellent customer service skills. Able to build good relationships with and relate well to end users.

b. Extensive experience performing root cause analysis.

c. Basic understanding of project management principles.

d. Strong troubleshooting/problem solving/resolution skills and demonstrated resourcefulness.

e. Good writing skills are extremely important to prepare reports, documentation, and communicate in written form to clients/users/vendors

f. Must be able to reliably follow documented procedures.

g. Flexibility and high performance in a team environment.

h. Ability to work under pressure under deadlines of short term objectives while not losing sight of long term goals.

i. Excellent data entry skills, familiarity with Microsoft Office, ability to use standard office equipment, good communication skills, and attention to detail.

j. Project and team management/leadership skills and experience. Proven ability to work effectively in a team environment with associates. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.

EDUCATION and/or EXPERIENCE:

• BA/BS degree or equivalent training in IT, computer science, computer engineering or other related fields.
• IT certifications such as MCSA, Server+, A+, CCNA.
• Minimum of 3 years of proven experience working in an IT system administrator role and managing iOS/Android mobile devices, Windows servers, software, and hardware in environments with 500+ employees.
• Working knowledge of PowerShell, virtualization, cloud service providers, Microsoft 365, and hosting.
• Solid understanding of enterprise Active Directory, Group Policy, Remote Desktop, Single Sign-On, SQL Server, IIS, and WSUS deployments.
• Proficiency using an Incident Management/Ticketing System.
• Proficiency in and knowledge of Microsoft Windows, MDM, Apple/iOS, and Android products.
• Familiarity with enterprise applications (ERP, CRM, etc.) including Great Plains.
• Ability to support custom and highly-configured applications.
• In-depth knowledge of networking, software and hardware involved in LAN/WAN operations.
• Ability to administer control measures for backups, cybersecurity, antivirus and antispam.

PRIMARY LOCATION:

The primary location is Richmond. This position will provide support for the East Bay Area.

TRAVEL:

10% travel to various other offices in the San Jose area. Occasional travel to Southern California for training and support. A valid driver’s license is required for this position.

Technical Skills:

• Seeking someone beyond help desk experience; not looking for a sys admin but someone who will go above and beyond.
• Must create and implement solutions, not just perform tasks.
• Act as a point of escalation for the help desk team.
• Sys admin should look at issues from a company-wide perspective.
• Use Jira for help desk and Octa for multifactor authentication.
• Microsoft shop: SQL, 365, Windows-based.
• Any CRM experience is fine; Great Plains experience is okay but not required.
• Preferred years of experience: 3 (flexible if they have the right applications and degree). Although personally Stephen thinks hands on experience is more valuable than certs and degree.
• Prior experience in an MSP environment is highly beneficial.
• Vendor management experience would be ideal.

Travel/Schedule:

• Travel to Richmond and San Leandro
• Monthly travel to San Jose.
• Flexible schedule with movement between offices.
• Supports all offices, with annual travel to Poway, CA for team building.
• After-hours work required once every 6 weeks (typically 3 calls a month)
• Overtime work is offered
• Mileage reimbursement for commuting between offices (not from home to office, per CA law).

If you are interested in this job in then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. . If you have questions about the position, please contact Pragya Jain at 408-962-4980 or pragya.jain@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client