Senior Solutions Engineer

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - has been built ground-up in the last seven years and is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together acquiring, issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack.

15M+ cards have been issued on our platform globally. Zeta Tachyon offers Rich digital-first cardholder experiences Native embeddable banking support, Hyper-Personalization Policy Engine to launch segment-of-one card programs Web-based product configurators to launch in days vs. quarters. Rapid innovation & extensibility via APIs, event streams, and more Modern & intuitive web-based back office experiences Next-gen regulatory risk & compliance capabilities

Our strategy is to work with large Issues in multiple markets. In India, the 10th largest financial institution in the world by valuation - HDFC Bank is migrating their credit cards, debit cards, deposits, loans, and all of their retail banking from Fiserv and Oracle Flexcube to Zeta over the next four years.

In the US, we are working with multiple mid and large-sized Banks with multi-million card portfolios.

Zeta has over 1700+ employees - over 70% in technology roles - across locations in the USEMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Responsibilities

• Platform understanding - Develop a deep understanding of the Tachyon platform and associated functional and technical concepts including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, data transmission and data migration. Be hands-on and try out the various platform capabilities including APIs etc to build a first-hand understanding and know-how of the platform.
• Planning and strategy - Take the handover of the contract from Sales and work with the Client counterparts to understand the overall scope of the program, timelines, bottlenecks etc and come up with a high-level strategy and plan to implement the Tachyon platform and convert the existing volumes from the Bank onto the Tachyon Core. Identify bottlenecks and blockers and come up with a plan to unblock the team pulling in the right stakeholders from the Zeta Executive team as well as the Bank Executive team as and when needed to expedite the program execution.
• Hiring and training - Build a high-performing multi-functional team comprising Domain Solution Architects, Business Analysts, Program Managers, Data Engineers and QA and ensure that they get trained on the Tachyon platform and associated functional and technical concepts.
• Program execution and governance - Be on top of the overall program execution. Drive it to completion with the help of your team and the offshore team based out of India. Ensure all the rituals are followed religiously, risks are identified well in advance and called out, work on the mitigation plans, and ensure that the async updates are shared with relevant stakeholders without fail. Participate in the daily and weekly cadences and lead the governance call with the senior client counterparts.
• Hands-on solutioning - Lead the Solutioning workshops with the clients from the front. Act as a Domain SME and well as a Tachyon and Technical SME for the client stakeholders.
• Requirements specifications - With the help of your team, define and document detailed functional and non-functional requirements, integration and feature specifications, phase releases, and solutions to translate the functional mapping to Zeta’s product landscape.
• Liaising with Product teams - Liaising with various product and program managers of Zeta to assess the cost and scope of changes a solution under consideration may require and arrive at feasible, optimal approaches for all business requirements. Frequent interactions with the Product teams to understand the product offerings, releases, and roadmap
• Stakeholder management - You and your team should be able to build a strong relationship with the client and act as a single-stop solution for all their related to Tachyon. Build confidence and trust with the client counterparts. Set up regular catch-ups with them and ensure that they are constantly up to date wrt the progress and impediments on their side, if any. Work closely with them to mitigate the risks and help them make progress with threads on their side when it comes to vendor selection, technical decisions, implementation approach etc.
• Technical problem solving - Work closely with our clients and assist them in implementing and using our platform and solutions in an effective manner. Provide assistance with integrations using APIs, Events, batch files and data extracts. Help debug client issues using your domain, technical and platform understanding and using standard debugging practices
• Pre-Sales assistance - Assist the Sales and Pre-Sales teams during the Sales process wrt domain knowledge and Implementation know-how.

Skills:

• Prior experience in solutioning use cases for system configurations, integrations, and implementation for B2B Enterprise SAAS products
• Must have led large scale Enterprise SAAS implementations for Enterprise clients in the US
• Logically strong first principles thinker
• Good experience in conducting workshops with large senior management groups and presenting solutions to a large audience
• Product mindset to effectively capture functional requirements and map them to the Product landscape/technical specifications
• Excellent documentation skills - should be able to create detailed documents with relevant content (Data flow diagrams, flow charts, etc)
• Excellent communication skills with past experience dealing with product managers, engineers, technical program managers, senior leaders
• Ability to work on complex projects with a medium level of ambiguity and must be very strong in setting up processes for efficient delivery
• Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
• Prior experience in Credit Card Implementation is a huge plus
• Hands-on, i.e. ‘roll-up-your sleeve’ attitude

Experience & Qualification:

• Overall 10+ years of experience across Engineering, Delivery, Solutioning, Sales Engineering, Implementation and Consulting roles
• Engineering degree is a must
• Coding experience for at least 2-3 is a huge plus

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success