Customer Support Representative

Customer Support Representative II

Location: St. Louis, MO (hybrid onsite)

Job Type: Contract (until 1/31/25)

Our client is seeking individuals who have a passion for providing world-class customer service. In this role, you will be part of a team supporting our clients by adding value to our client’s reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support. To be successful in this fast-paced and high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, and is detail-oriented. In this position, we invest in your knowledge and development by sending new hires through our Rising Stars Program. The Rising Stars Program is a paid intensive training and mentoring program designed to take you from basic foundation training to job application.

Responsibilities:

• Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)
• Think critically to troubleshoot complex payroll software issues for clients while demonstrating speed and accuracy
• Professionally communicate with clients at management level and above both verbally and through written communication
• Multi-task in an effort to complete tasks and achieve goals in a fast-paced and metrics-driven environment
• Accurately document and manage workload in a Customer Relationship Management system (CRM)
• Take initiative to analyze available resources to make effective decisions that adhere to policies
• Work and remain focused under pressure while providing exceptional customer service

Required Qualifications:

• Minimum of 2 years' experience in a customer support and technical support environment
• High School diploma / GED
• Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams

Preferred Qualifications

• Human Capital Management (Payroll) system experience
• Salesforce
• SQL
• Soft-phone systems (ring central)
• Inbound support experience

NOTES:

Schedule: M-F, 9:00AM – 6:00PM CST

Need basic computer skills (navigating Microsoft products & salesforce)