Client Engagement Manager

Job Title: Client Engagement Manager

Experience: 10+ Years

Skills

Customer Relationship, Delivery Management, SDLC methodologies

Locations: Jersey City, NJ

We at Coforge are hiring Client Engagement Manager with the following skillset:

Responsibilities:

• Lead IT management, planning, architecture and design, engineering, deployment, operations, and maintenance of enterprise-wide solutions delivery and the product portfolio.
• Lead and motivate delivery teams to deliver solutions with user-captivating experiences through rich visualization and Agile / SAFe development.
• Plan and lead stages of related projects and how each affects the business, to include approving costs, timelines, and standards to be met, and monitoring these through each project.
• Build 'trusted advisor' relationships with senior business leaders, as well as foster collaboration between technology teams.
• Define technical evaluation criteria and participate in product selection for technology architecture domains. Resolve technical approaches at a directional level and ensure all major technical decisions result in a coherent systems design.
• Foster support and product roadmap relationships with application vendors and handle and communicate upgrades and updates.
• Develop annual strategy, budgets, work plans, and project schedules in partnership various collaborative partners. Maintain comprehensive budget and staff management plans, which will include full time US employees, India staff, contractors, and vendors.
• You will prepare financial reports and forecasts and other ad-hoc financial analysis as requested.
• Client experience

  Ensuring clients are engaged and receive the best possible service

  
  

• Client satisfaction

  Ensuring clients are satisfied and derive maximum value from products and services

  
  

• Client relationships

  Building strong, long-term relationships with clients

  
  

• Project oversight

  Overseeing projects

  
  

• Account expansion

  Identifying, monitoring, and executing account expansions

  
  

• Churn management

  Identifying at-risk customers and preventing churn

  
  

• Product adoption

  Understanding how customers interact with products and making informed decisions about product success

  
  

• Onboarding

  Defining and tracking onboarding by phase, user progress, account, and portfolios

  
  

Required Qualifications:

• Bachelor's Degree or equivalent in Information Security, Computer Science, or Information Systems or related.
• Minimum of 7 years of relevant IT experience within professional services and experience in an Agile/SAFe software development organization.
• Minimum of 3 year in project management or people leadership role.
• Experience with SDLC methodologies (SAFe, Agile, SCRUM, RUP, other).
• Experience working with business sponsors, product owners and development teams to define requirements and lead scope of defined features and functions during project lifecycle.
• Expertise in leading the delivery of mid-to-large technology solutions.
• Experience in maintaining integrity, accountability, transparency and quality in governance, performance, and reporting activities.
• Deep understanding of the latest technology, market, and industry trends.

Please send the updated resume to Venkata.Harsha@coforge.com