PCBA Failure Analysis Engineer (Hardware)

Human Bees Overview:

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Job Title: Failure Analysis Engineers

Salary: $85,000 - $100,000/yr

Shift: Monday – Friday, 8:00AM – 5:00PM

Client Overview: Our client is the world’s largest electronics manufacturer and is also the leading technological solution provider, and it continuously leverages its expertise in software and hardware to integrate its unique manufacturing systems with emerging technologies. They’ve expanded not only its capabilities into the development of electric vehicles, digital health and robotics, but also three key technologies –AI, semiconductors and new-generation communications technology – which are key to driving its long-term growth strategy and the four core product pillars: Smart Consumer Electronics, Cloud and Networking, Computing Products and Components and Others.

Job Summary: As a member of the senior engineering team, the Failure Analysis Engineer is responsible for resolving product problems related to Industry Standard Servers. This role involves interfacing with customers and collaborating with R&D, Product Engineering, and Quality Engineering teams to conduct in-depth circuit failure analyses, leading to the identification of root causes and corrective action recommendations for the ESSN Server Products portfolio. Note: All candidates MUST be able and open to travel abroad as necessary to various locations.

Essential Functions:

• Conduct engineering investigations for significant customer field and line escalations related to hardware issues.
• Enhance customer satisfaction and product quality by ensuring timely resolution of hardware-related issues.
• Collaborate with design and manufacturing teams to determine root causes of hardware issues down to the component level.
• Work with various internal engineering disciplines (HW, SW, Mechanical, Materials, Reliability) to resolve hardware challenges.
• Facilitate execution of special capture programs (ARDAP/Early Field Capture & Selective Field Capture).
• Provide feedback to internal and external process and design teams based on analytical findings.
• Support internal communication of techniques and processes to improve product knowledge and drive efficiencies in WW RMA & Service Centers.
• Promote “best practices” across WW Operational, RMA & Service Sites.
• Perform additional duties as assigned.

Minimum Qualifications:

Education, Experience, and Training:

• Bachelor's degree in Electrical/Electronic Engineering or a related field, with 3-5 years of relevant experience.
• Proven ability to debug complex hardware issues using logic analyzers, oscilloscopes, and other test equipment.
• Experience with electrical and electronic design tools (CAD, schematic capture, PCB layout software) and various testing methodologies (functional testing, boundary scan testing, in-circuit testing).
• Knowledge of key server technologies, including Intel and AMD multi-core microprocessors, DDR 3/4, NAND memory, and PCA design. Familiarity with PCI-e protocols, SAS, SCSI, SATA, FibreChannel, Ethernet, WiFi, Bluetooth, NVME, and SSD technologies.
• Self-motivated team player capable of thriving in a customer-oriented, fast-paced environment with minimal supervision.
• Knowledge of the full hardware/software development life cycle.
• Experience in hardware/firmware/software development and testing methodologies.
• Strong analytical and problem-solving skills.
• Willingness to travel abroad for extended periods to support international employees.

Knowledge and Skills:

• Proficiency in programming languages (C#, JavaScript, Python, SQL).
• Familiarity with operating systems (Windows, CentOS, Ubuntu, Linux, Tiny Linux).
• Experience troubleshooting analog and digital circuits, including root cause analysis at PCBA and system levels for customer devices.
• Highly skilled in interpreting assembly drawings, schematics, and board layouts; capable of analyzing circuits and layouts to identify failure root causes.
• Proficient with testing and measuring devices (functional generators, DMMs, oscilloscopes, adjustable power supplies).
• Understanding of the RMA process and data collection/analysis.
• Ability to develop, maintain, and improve troubleshooting solutions within the area of responsibility.
• Strong organizational skills; collaborates with engineering teams to expedite RMA product returns to customers.
• Knowledge of PCA, system, RMA, and service manufacturing environments.
• Skill in isolating and safely injecting failures during debug processes from the server layer into specific PCAs.
• Familiarity with Linux commands and structures, preferably with exposure to IPMITools.
• Ability to create, develop, and debug algorithms and test tools for failure isolation, along with strong documentation skills for team sharing