Telecom Expert
Dexian, Chandler, AZ, United States
Telecom Expert
Chandler, AZ
6 Months
$41 - $45
Onsite Day 1: Hybrid Model: 3 Days Onsite Per Week!
The Telecom Expert will be responsible for creating, maintaining, updating, and planning strategic roadmaps for our internal voice infrastructure.
This role will oversee the transition from our current Genesys platform to a new CCaaS (Contact Center as a Service) solution.
The ideal candidate will have extensive experience in telecom systems, strategic planning, and project management.
Strategic Planning:
Develop and maintain strategic roadmaps for the internal voice infrastructure, ensuring alignment with business goals and technological advancements.
Design and develop IVR menus, call flows, and voice prompts to ensure seamless customer interactions.
Transition Management:
Lead the transition from Genesys to a CCaaS platform, ensuring minimal disruption to service and optimal performance.
Lead continuous improvement and tools integration efforts to optimize telecom solutions within an IT ServiceDesk structure.
Telecom Expert
Chandler, AZ
6 Months
$41 - $45
Onsite Day 1: Hybrid Model: 3 Days Onsite Per Week!
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.