Global Customer Success, Business Systems Administrator

Global Customer Success, Business Systems Administrator (Atlanta, GA)

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform worldwide.

In this role, we are looking for someone who possesses a blend of technical expertise, strong collaboration skills, and a proactive mindset. The GCS Business Systems Administrator will own employee metadata and permissions for Global Customer Service tools and systems. We aim to be recognized as the best and most trusted customer experience brand in the world!

This Full-Time position may require weekend, holiday, daytime, and/or evening hours.

This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.

What You'll Do

• Configure, maintain, and analyze applications integral to GCS operations
• Develop comprehensive reports and analyses aimed at cost reduction, process enhancement, and vendor contract optimization, aligning with organizational goals
• Spearhead the design and implementation of streamlined processes to accommodate evolving roles, systems, and operational demands, prioritizing efficiency and adaptability.
• Support implementation of new software releases, including impact analysis, regression testing, scheduling, and change management.
• Ensure seamless access and system provisioning for GCS personnel during onboarding and offboarding, collaborating effectively with internal and external stakeholders.
• Serve as the primary liaison for system-related issues and bugs while navigating escalation channels within the organization as-needed.
• Independently collect and analyze data to identify root causes of system issues, proactively optimizing system functionality and performance.
• Maintain proficiency in GCS systems, including Twilio, Amazon Connect, and StubHub proprietary tools.
• Conduct regular audits to validate employee permissions and metadata accuracy within GCS systems, ensuring compliance with security protocols.
• Provide support for strategic initiatives, leveraging analytical insights and documenting business requirements to drive operational efficiency and system enhancement

Who You Are

• Attention to detail
  • Accurately and thoroughly accomplishing tasks, ensuring precision and quality in work output.
• Technical Proficiency
  • Expertise in system configuration, maintenance, and analysis, coupled with proficiency in relevant software and tools.
• Work process optimization
  • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Analytical Skills
  • Proficiency in data analysis and root cause identification to address system issues and drive operational improvements.
• Communication
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

What You've Done

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• 2+ years working in Customer Service or with Customer Service teams.
• Proficiency with Salesforce or similar CRM softwares.
• Proficiency with Microsoft Office (Excel, Word), Salesforce, or similar software.

What We Offer

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
• Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences. Join our team for a front-row seat to the action.

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.