Credit & Collections Specialist II

The Company

Founded in 1943, American Packing and Gasket (“APG”) is a master distributor and manufacturer of a broad range of fluid sealing components, including gaskets, packing material, O-rings, industrial hose couplings, and other miscellaneous items, used in manufacturing and process industries for the maintenance and repair of various types of industrial equipment.

At APG, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas to drive our business forward. APG is an Equal Opportunity Employer, and we are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.

Position Overview 

The Credit and Collections Specialist II will review creditworthiness of APG customers to determine the risk involved in extending credit. In addition, the specialist identifies, pursues, and collects on delinquent accounts.

Essential Duties and Responsibilities

•Setup and maintain new customers in Syteline including supporting documentation.

•Follows process to evaluate credit risk of customers and advises on course of action for credit applications.

•Monitors credit and collection processes and operations; makes recommendations on opportunities for improvement.

•Investigates credit issues and suggests payment options to be approved.

•Ensures collections follow all protocols, laws, and regulations to collect payments efficiently.

•Resolves customer complaints and verifies transactions.

•Provides updates and recommendations on delinquent accounts through the review of individual or commercial customer files with Cash & Credit Manager and Senior Accountant.

•Requests and pursues payment on delinquent accounts via phone and email communication with account holder.

•Develops best practices for reviewing and updating customer account information.

•Recommends process improvements to gain efficiency in collections activity.

•Recommends and follow new billing policies and documentation standard operational procedure(SOP) for all customers.

•Completes daily billing and accounts receivable tasks as requested including cash applications, credit memos, debit memos, and RMAs.

•Independently interacts closely with the accounting, sales, and customer service staff for identifying and addressing any customer issues (cash applications, credit memos, debit memos, and RMAs) with overdue invoices.

Required/Preferred Education & Experience

•High School diploma required, some college or secondary education in business, finance,mathematics, or accounting is preferred.

•3 to 10 years of related credit/collections analysis experience required.

•Experience with Infor ERP systems such as Syteline preferred.

•Working knowledge of third-party payment solutions such as GetPaid and Billtrust preferred.

Required Skills and Abilities

•Proficiency in Microsoft Excel.

•Analytical

•Accountability

• Adaptable

• Continuous Improvement

• Collaborative

• Culture champion

• Customer Service

• Communication

• Data entry

• Detail oriented

• Influential

• Outgoing

• Organized

• Professional Composure

• Problem Solver

• Plans & aligns

• Results oriented

• Self-directed

• Talent Development

• Time Management