Voice Analyst

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: IVR Tester

Key Responsibilities:

• Test, verify, and validate functionality of IVR systems and applications

• Create test scripts and execute test cases

• Report and track defects, providing updates on progress and resolution

• Work closely with the development team to identify, troubleshoot, and resolve issues

• Collaborate with team members to develop and implement effective testing strategies

• Document test plans and report results to stakeholders

• Stay current with emerging technologies and trends in IVR testing and automation

• Conduct audits and provide recommendations for process improvement

Minimum Qualifications:

• Bachelor's degree or equivalent experience in computer science, engineering, or related field

• 2+ years of experience in IVR testing and automation

• Proficient in scripting and programming languages such as Python, Java, or Ruby

• Solid understanding of QA methodologies and practices

• Knowledge of IVR technologies, including common industry standards and protocols

• Excellent communication skills, both written and verbal

• Strong analytical and problem-solving skills

• Ability to work well in a team environment and collaborate effectively with cross-functional teams

Location: Roseville, CA

Salary Range: The salary for this position is between $110,000 – $115,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]