Lead Quality Assurance Engineer

SUMMARY OF DUTIES:

The Lead Quality Assurance (QA) Analyst works on multiple programs/systems for multiple Amtrak business units. This position is responsible to oversee all aspects of quality assurance/control including establishing metrics, applying industry best practices, and processes in developing new tools for train control system. Supervises and tests validity of enhancements and maintenance of Amtec Train Dispatching software to ensure quality goals are met and to ensure compliance with Federal and Amtrak’s standards and policies. In this role, the Lead QA Analyst is responsible for the review of all requirements mapping to test cases, test plans and test results and is a key participant in the PMO Q-Gate process. They are involved in all phases of the QA process and the implementation of quality assurance objectives. This includes the enforcement of current Amtrak QA processes including the monitoring and evaluation of Requirement and Test deliverables. The Lead (QA) Analyst interacts with all members of the project team including architects, business analysts, system analysts, project managers, the development team and quality control team to assure successful development, testing and implementation of project requirements helping to ensure that projects meet Amtrak’s quality deployment goals.

ESSENTIAL FUNCTIONS:

• Manages and supervises implementation of Amtec projects for NYD, SED, NED & Central division CETC systems.
• Assist field personnel in performing quality control equipment operation testing.
• Reviews and updates QA standards and procedures to comply with industry methodologies and standards.
• Demonstrated relevant hands-on technical experience working within a large mission critical computer system environment.
• Experience in integration, quality assurance, configuration management of HP Nonstop systems and LINUX Workstations.
• Supervises contractors and Amtrak special duty employees.
• Works on projects of all levels of complexity within any of the IT development environments.
• Reviews formal test plans and documented test results.
• Review of project deliverables and produces the compliance checklist.
• Monitors, evaluates and makes recommendations on QA tasks within enterprise-wide processes such as; test life cycles, change management and release management.
• Assists in creating standard operating procedures and metrics based on best practices for the QA team. Identifies and proposes areas of improvement throughout the QA process.
• Conducts investigations on identified technical and operational problems on installed networks, systems and products.
• Produces QA Root Cause Analysis document following problem investigation.
• May make recommendations regarding software defects and/or project timelines.
• Prepares, maintains and reviews documentation on all QA phases.
• Provides coaching to less-experienced individuals.
• Verifies that documented system requirements have been met.
• Supports continued evolution of QA strategies and activities supporting best practices and quality deployments.

MINIMUM QUALIFICATIONS:

• Bachelors degree in Computer Science, Information Systems, Business or related field with 6+ years of work experience and or equivalent work experience.
• 10+ years of relevant work experience to satisfy education and experience requirements
• Strong knowledge of quality management.
• Experience in Real Time Train traffic control systems with emphasis on Quality Assurance and Test A+
• Knowledge of large-scale computer center operations
• Familiar with Web Services
• Configuration/Release management tools such as GIT / Bitbucket / Jira / Confluence
• Ability to identify technical and operational issues on installed networks, systems and products.

PREFERRED QUALIFICATIONS:

• Strong working knowledge of railroad signal circuit plan symbols, nomenclature, and circuit logic is A+
• Working knowledge of railroad circuit design as applied in signal systems is A+
• Knowledge of C&S equipment (relay racks, batteries, etc.)
• Knowledge of Amtrak's interlocking layouts and physical characteristics
• 8+ years of relevant experience.

WORK ENVIRONMENT

• Work is performed Onsite and can move to Hybrid 3 days per week
• May require travel up to 10% of the time
• Requires on-call status

COMMUNICATIONS AND INTERPERSONAL SKILLS:

• Must have excellent oral and written communication skills.

The salary/hourly range is $94,300-$122,256. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.