Leasing Consultant

Third-Party Management is seeking a Leasing Consultant to join our management team at a multi-family apartment building in Pittsburgh. This role entails generating traffic, touring guests, providing customer service, and executing leases.

This Third-party Management Team produces a vibrant building-wide community culture by creating moments of authentic personal connectionamong residents, tenants, the surrounding neighborhood, and our team. Our service philosophy centers around providing a sophisticated level of care in our interactions, with the one asset no other building has to offer, our people.

Overview of position:

The Leasing Consultant is responsible for executing the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by providing excellent service. The Leasing Professional will perform all activities related to leasing to new residents, providing resident satisfaction through the term of the lease, and securing resident lease renewals.

Essential Duties and Responsibilities:

Leasing and Marketing:

• Handles leasing activities as required, including showing prospects available apartments and works to sell the property in order to maintain an acceptable closing ratio based on the occupancy goals set forth by the General Manager. Follows up regularly with prospects to close them.
• Effectively explains all lease and community policies to new and current residents
• Prepares monthly competitive survey reports and analyzes the real estate market trends and conditions in the area
• Completes follow-up thank you notes and call-backs with prospects after initial community visits
• Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
• Maintains as accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Monitors all current and future vacancies to proactively react to future occupancy needs
• Inspects all vacant apartments on a regular basis to ensure they are ready to show to prospective residents
• Attends and assists in the coordination and organization of resident relations and activities, such as newsletters, parties, etc.
• Assists the General Manager in implementing resident retention and renewal programs
• Analyzes concerns associated with apartments that are slow to lease and offers recommendations to the General Manager
• Monitors the community advertisements and effectiveness of responses; maintains ad book and demographic

Administrative:

• Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets)
• Collects security deposits, rent and all other funds associated with resident moves
• Maintains current resident files
• Effectively communicates changes in units leased status to the Maintenance Department
• Understands and complies with state and landlord-tenant Fair Housing laws and standards
• Accompanies vendors or contractors to resident apartments as needed

Customer Service:

• Greets visitors and determines if the community meets the client’s qualifications
• Completes service requests and communicates to the Maintenance Department
• Works with the General Manager to ensure curb appeal and property appearance is acceptable
• Conducts follow-up activities with all residents to establish positive resident relations
• Becomes active in the local business community and develops a rapport with the residential community
• Make recommendations to management regarding improvements for the overall operation of the community

Other Job Functions:

• Maintains open communication with the General Manager, Leasing, and Maintenance team
• Attends and participates in training seminars as requested
• Must be regular and predictable in attendance (weekend hours required)
• Must be able to work in a cooperative, respectful, and professional manner with co-workers and General Manager
• Must have the ability to complete an assigned task in a safe manner and a constant state of alertness and must be able to understand and follow all safety rules
• Work professionally, efficiently, and effectively under deadlines and productivity standards
• Performs other related duties as required and follows all Company Policies and Rules. (Related duties, as required, are duties that may not be specifically listed in the position description but are within the general occupational series and responsibility level typically associated with the employee’s class of work.)

Education and Experience Requirements:

• Previous experience in leasing or sales required.
• Must be proficient with Outlook and Excel. Basic computer skills and comfort using various software, apps and computer programs. Familiarity with Yardi, Rent Café, and CRM is strongly preferred.
• Must have or be willing to get PA leasing/real estate license.
• Bachelor’s degree preferred.

Required Skills:

• Sales ability
• Strong Communication Skills
• Outgoing personality
• Self-motivated
• Outstanding customer service
• Organized and ability to handle multiple tasks at once

Hours:

This role is based on a 40-hour work week over 5 days in a work week. The schedule may change each week, some weekend work may be required. Currently required to work Saturdays.

Compensation:

This is an hourly paid position with the eligibility to earn both new and renewal leasing commissions.

Benefits:

The company offers medical, dental, vision, disability, life insurance, 401k with a match, flexible spending accounts, pretax commuter benefits, cell phone allowance, and generous time off benefits. Eligibility for insurance begins on the first of the month following the date of hire.

The Company is committed to developing and maintaining a diverse workforce. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.