Network Engineer

Position: Network Engineer

Location: Raleigh, NC

Do you want to work in an organization that supports your professional development and career growth?

A leading IT managed service provider, focused on empowering organizations through cutting-edge technology solutions, are seeking a Network Engineer to join their talented team!

Responsibilities: Troubleshooting, configuring, remote deployment of routers, switches, firewalls. Wireless technologies such as access points, cloud keys, wireless controllers.

• Escalation points to L1 help desk engineers
• Trouble tickets and opportunity tickets/requests
• Stage and configure devices
• Configure monitoring tools
• Respond to and resolve escalated network incidents and service requests.
• Perform root cause analysis and implement solutions to prevent recurrence.
• Troubleshoot complex network issues, including routing, switching, and firewall-related problems.
• Monitor network performance and ensure system availability and reliability for client networks.
• Troubleshoot network problems and outages, schedule upgrades, and collaborate with network architects on network optimization for clients.
• Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations for client networks.
• Monitor client network performance and test for weaknesses.
• Provide escalated support and troubleshooting to resolve client issues.
• Liaise with vendors and other IT personnel for problem resolution.

Experience Requirements:

• Proven hands-on network engineering experience
• Deep understanding of networking protocols
• Solid understanding of OSI or TCP/IP model
• 3+ years experience with network diagnostic, monitoring, and analysis tools
• Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
• 3+ years hands-on experience with hardware (e.g., Cisco, Fortinet, HP) and network cabling installation
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Excellent communication and documentation skills
• Ability to manage multiple client projects and prioritize tasks effectively
• Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.)