Call Center Representative

Call Center Representative | Onsite in Studio City | $25/hour

Location: Studio City, CA (On-site)

Salary: $25/hour

Hours: Monday to Friday, with potential for overtime/extended hours, including weekends as needed

Duration: Temp-to-Hire

Parking: On-site parking available

Position Overview:

A prominent organization in the entertainment industry is seeking a professional, outgoing, and energetic Call Center Representative to join their high-volume Participant Services Center. This temp-to-hire role is ideal for a customer service-oriented individual with experience in health and pension plan benefits, who can communicate complex plan policies in simple, easy-to-understand terms.

Key Responsibilities:

• Handle a high volume of inbound calls and emails related to benefits, eligibility, claims, pension, premium payments, and other related topics.
• Maintain accurate and detailed records of participant interactions in the CRM system.
• Provide exceptional customer service by addressing participant concerns promptly and effectively.
• Meet established call center performance metrics to support departmental and company goals.
• Ensure consistent and punctual attendance, maintaining a reliable presence in the workplace.

Skills and Qualifications:

• Minimum of 2 years of experience in benefit plan administration and customer service in a high call volume environment.
• Preferred experience with Taft-Hartley, pension, and health plan benefits knowledge.
• Strong oral and written communication skills, with the ability to explain complex issues clearly.
• Excellent attendance and punctuality, with the flexibility to work overtime/extended hours as needed.
• Proficient in PC skills, including MS Word, MS Excel, and PowerPoint, with familiarity with CRM systems.
• Typing skills of 45 words per minute, with preferred 10-key skills by touch.

Additional Information:

Candidates must be comfortable working on-site every day in Studio City, CA. This is a hands-on role that requires a proactive approach and the ability to manage multiple tasks in a fast-paced environment. Our client requires contractors to be vaccinated against Covid-19, with exceptions as required by law.

Please submit your resume to apply.

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd, so we suggest updating your LinkedIn profile and starting to collect your references early.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Career Group:

Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.