Finance - Entry Level - Estate & Inheritor Services

POSITION SUMMARY:

Estate & Inheritor Services is a specialized team is designed to assist with the processing of client accounts during the Inheritance process. The Estate & Inheritor Services Specialist will be responsible for managing the transition of assets for individual clients by serving as a Subject Matter Expert for our Wealth Management Clients, Financial Advisors, Client Service Associates and/or Branch Management to facilitate inheritance and legacy transfers. Additionally, the Associate will work closely with branches and other internal departments, provide support through various internal applications, and process paperwork in a virtual branch environment.

DUTIES and RESPONSIBILITIES:

• Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills

• Proactively communicating with clients by phone and or email to provide a high level of service, transparency, and empathy to clients and beneficiaries.

• Process & follow up client service requests to ensure completion in a timely manner

• Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up

• Provide world class customer service to both internal and external clients in all interactions

• Research and resolve problems with both internal and external clients accurately and in a timely manner

• Leverage our systems and ensure all case interactions are appropriately entered and documented

• Actively manage, monitor, and document daily case load by utilizing various technology resources

• Apply Firm verification policies for all clients to avoid identity theft and fraudulent activity

• Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation

• Other ad hoc duties as assigned

•Additional requirements may include: Series 7 and 66 required (or 63 & 65)

EDUCATION and or EXPERIENCE:

• College degree preferred

• 3-4 years financial services industry experience preferred including client service interactions, and knowledge of estates, trusts, and retirement plans, account opening and asset distribution processes

Knowledge/Skills:

• Basic clerical and administrative skills

• Effective written and verbal communication skills

• Excellent interpersonal and client service skills

• Organizational skills, attention to detail and excellent follow up skills

• Ability to research and resolve problems and service inquiries and escalate when appropriate

• Ability to efficiently handle a high volume of requests in a fast paced environment

• Strong computer skills including Microsoft Suite

• Basic knowledge of our systems and procedures

• Be self-motivated and able to work in a strong team and high activity environment.