Backup Administrator

Who we are?

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.

At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology.

We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.

What would you do?

We are seeking a skilled Backup Admin. with a strong background in Avamar to join our team. This is a hybrid Onsite role requiring an on-site presence in Plano, TX, for 5 days a week along with rotational shifts (Shift 1 (8 AM – 5 PM), Shift 2 (4 PM – 1 AM), Shift 3 (12 AM – 9 AM)) and also on weekend

Responsibilities:

• Support a variety of backup configurations and platforms
• Perform routine systems maintenance, upgrades, capacity planning, and administration
• Responsible for development, documentation, and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems
• Investigate and troubleshoot incidents and provide resolution within defined service level agreements (SLAs)
• Communicate effectively with various entities, including client technical and non-technical resources
• Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards.
• Proactively monitor and report performance utilization of backup technologies
• Handling major issues (P1/P2) and working on backup environmental errors with the vendor
• Configuration, layout, and performance tuning of backup infrastructure
• Provide analysis of Environment and Best Practice knowledge transfer
• Perform necessary backup infrastructure maintenance in accordance with customer's change management policies.
• Ensure that the backup technologies are updated with current, stable, and compliant architecture that meets enterprise standards
• Participate in Root Cause Analysis reviews when applicable
• Active participation in Disaster Recovery planning and exercises when required
• Perform on-call activities as needed for the environment and technologies

Skills and Qualifications:

• Bachelors degree preferred in Computer Science or equivalent experience
• Minimum 5+ years in a Backup Infrastructure hardware and software environments
• Experience with EMC Storage products
• and Windows server operating system skills including the ability to write and troubleshoot shell scripts
• Knowledge of job associated database / software / documentation backups
• Should be able to deploy Backup environment from scratch, participate in DR activities
• Knowledge of Application aware backups (SQL, Oracle, Exchange etc.)
• Knowledge of Avamar, Data Domain, CyberRecovery and CyberVault.
• Familiarity with VMware and other virtualization technologies.
• Problem solver with troubleshooting, decision making, and analytical skills
• Able to work and interact with others in a structured / team environment
• Flexibility and adaptability to handle competing work demands
• Excellent verbal and written communication skills
• Ability to work flexible hours and be on-call
• ServiceNow functionality and usability

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.