Customer Support Specialist

About the Role:

We are looking for a dedicated and customer-focused Support Specialist to join our team as the primary point of contact for client inquiries. The role involves efficiently and professionally providing support for various account-related needs. This opportunity is ideal for individuals who excel in fast-paced settings and are committed to delivering top-notch service.

Qualifications:

• Required: High School Diploma
• Preferred: Bachelor’s Degree or previous experience in a contact center setting

Key Responsibilities:

• Handle inbound calls with professionalism, addressing inquiries related to Cash Management, online services, mobile app functionality, and general account issues.
• Meet and exceed department performance metrics, ensuring quality service in every client interaction.
• Maintain a strong commitment to World-Class Service and fostering positive client relationships.

Skills & Attributes We’re Looking For:

• Ability to thrive in a team-oriented, fast-paced financial services environment.
• Strong multitasking skills and adaptability to handle changing priorities.
• Career-driven, detail-oriented and committed to providing the highest level of client satisfaction.