ServiceNow Lead Solution Engineer (Business Process Analyst/Architect)

Job Description

Planet Technology’s direct end-user client is looking for a ServiceNow Lead/Senior Business Analyst/Architect to join them on a full-time, permanent, salaried basis in Lisle, IL area. Must be on site three days a week in a hybrid and remote environment.

• Support and assist with executing an IT strategy to drive adoption of ITSM and ITOM best practices.
• Foster continuous service delivery optimization and improvement.
• Build enduring relationships to foster collaboration and knowledge exchange.
• Develop and manage a roadmap for organizational excellence in the application of ITSM services, procedures, and tools.
• Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.
• Building, publishing, and driving the utilization of the service catalog delivered from the IT Self-Service Portal.
• Developing and driving the implementation of business processes automation across the IT organization.
• Overseeing processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.
• Developing performance measures and consistently reporting metrics to process stakeholders at all organizational levels.
• Providing both technical and thought leadership for integrations and development of ITSM tools while also promoting best practices.
• Mentoring service and process managers on ITSM concepts.

Those authorized to work in the US are encouraged to apply because we are unable to transfer or sponsor H1b candidates now.

Qualifications

• 6 to 10 years of with ServiceNow experience
• Experience with ITOM is required and ITSM is secondary - CMDB and CSDM would be nice
• Experience with Business Processes as a Senior/Lead Analyst or Architect
• At least 1 year of leadership experience would be great!
• Bachelors' Degree required
• Strong written and verbal communication skills

Planet Technology Enterprise Company Description

Planet Technology Enterprise is an internationally recognized IT Consulting Services firm established in 2003 with a specialty in SAP, Cloud Solutions & Big Data. We understand the marketplace and pride ourselves on serving IT candidates as individuals, not commodities. We recognize a candidate’s personalized skills and can match them with both direct end clients and select consulting partners.

Additional Information

If you are interested, please respond to this ad with an updated resume and a summary of your skills. We look forward to hearing from you soon.