Help Desk Technician

Company Description

Balboa Technologies offers managed IT services to companies in Southern California. Balboa provides end-to-end white glove customer service to their clients.

Role Description

This is a full-time on-site role for a Help Desk Technician at Balboa Technologies in Irvine, CA. The Help Desk Technician will be responsible for providing technical support, performing help desk support, and managing Office365 and similar web based applications.

Qualifications

• Remotely Managing Computers
• Technical Support and Troubleshooting skills
• Help Desk Support experience
• Strong problem-solving abilities
• Excellent communication and customer service skills
• Knowledge of network systems and IT protocols
• Relevant certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP)