General Manager

What you'll do:

The General Manager is responsible for the resources and assets of the property, including staff, buildings, and more. The General Manager would help oversee the operations of two manufactured home communities in Rockland MA and one campground located in Rochester MA.

Your job will include:

• Provide exceptional customer service to ensure an excellent experience for our guests and residents.
• Ensure that the property is clean and attractive in order to maximize occupancy.
• Manage seasonal sales staff.
• Recruit, onboard, and train top-quality employees.
• Engage guests and residents with daily, weekly, and monthly activities and events.
• Partner with the marketing team to attract new residents and guests.
• Prepare, analyze, and manage the operational budget of the property and improve profitability.

Experience & skills you need:

• Bachelor’s degree, or an equivalent combination of education and experience.
• 5+ years of resort or property management experience, preferably in a large manufactured housing, RV or multi-site setting.
• Experience working in an ancillary business, such as a golf course, restaurant and/or rental unit complex also helpful.
• Experience managing a team of at least 50 employees.
• Sales and/or marketing experience preferred.
• Ability to produce financials and budgets, control expenses and identify opportunities to drive revenues.
• Understanding of the complex operational responsibilities associated with this role.
• Experience with Microsoft Office and other web-based applications, including financial systems.
• Valid driver’s license, good driving record and current auto insurance.