LandaJob
Customer Service and Print Associate
LandaJob, Lees Summit, MO, United States
Customer Service & Print Associate
We are working with our client, located in downtown Lee’s Summit, MO, to find a Customer Service and Print Associate to join their team. Our client is a full-service printing company specializing in digital and blueprint services for the architectural, engineering, and construction industries. In this role, you will provide top-quality customer service and manage digitally precise blueprints and document copies.
Responsibilities:
- Greet and assist customers with face-to-face interactions, primarily for order pickup
- Answer phone calls and emails and respond to customer inquiries
- Process and organize print requests for customer pick-up
- Ensure print machines are functioning properly and perform basic maintenance
- Replenish toner and paper supplies as needed
- Use invoicing and CRM software to manage customer accounts and orders
- Open and close the shop each day, ensuring all operations are secure and ready for business
- Maintain a clean and organized work environment
Requirements:
- Solid understanding of the capabilities and product applications of the in-house as well as vendor produced products
- Understand basic file preparation including working knowledge of Adobe Illustrator, Adobe Acrobat
- Understand proper blueprint design fundamentals
- Capable of operating and maintaining all blueprint equipment
- Desire to continue to learn new products and applications
- Excellent communication and customer service skills
- Ability to multitask and work efficiently in a fast-paced environment
- Attention to detail and problem-solving skills
- Professional demeanor and positive attitude
- Experience in customer service or retail is preferred
Hours
- Monday to Friday, 8:00 AM - 5:00 PM
Benefits
- 401(k) with match after one year
Hourly rate
- $18 - $20/hour dependent on experience