IT Network Engineer

Sonata Software Overview

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation™ methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata’s software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata’s people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Title- IT Network Engineer

Location- Nashville, TN, USA (Onsite)

Type of Hire- Full Time

Experience: 5+ years' technical network engineer experience

Education

Bachelor’s degree from an accredited college or university or comparable experience

Certifications

Some combination of Cisco, Palo Alto and a Meraki certification is preferred

Job Summary

The IT Network Engineer is responsible for designing, engineering, and supporting an enterprise Local Area (LAN), Wide Area (WAN), and Wireless (WLAN) network. Additional responsibilities include technical leadership, mentors other team members, and leads projects.

Skills

• Advanced knowledge in enterprise LANs, WANs, WLANs including routers, switches, network load balancers and wireless access points.
• Expert knowledge with Palo Alto, Meraki, Cisco, and Voice products.
• Expertise in speaking comfortably about complex network issues with non-technical users.
• Managed multiple complex network projects simultaneously.
• Extensive experience with network troubleshooting and root cause analysis
• Proven analytical skills and attention to detail.
• Preferred – cloud network experience.
• Solarwinds, NS1, Kemp, 8x8, Global protect, GFI, Device42, Riverbed, Megaport, Cradlepoint

Job Responsibilities:

• Provide support to the Helpdesk for complex escalations as well to other parts of the IT department. Understanding of various systems and issues for efficiently resolving complex problems.
• Provide routine maintenance and problem management. Proactive involvement to ensure the timely resolution of problems and issues, minimizing the impact on healthcare services.
• Provides consistent professional support to the organization.
• Plan, Design, and Implement new installations and changes to IT network infrastructure.
• Monitor, Administer, Support, and Troubleshoot IT network infrastructure.
• Develop system documentation standards and procedures related to IT network infrastructure.
• Collaborate and communicate with team members, and Leadership.
• Advise and mentor junior members of the IT Infrastructure team on technical topics.
• Function as the technical lead and owner on assigned IT network infrastructure projects.
• Provide leadership to the infrastructure team on IT network standards, designs, and tools.
• Identifies, troubleshoots, and resolves hardware and software problems on IT network Infrastructure components.
• Maintain knowledge and ability to perform hands on work on assigned systems.
• Work with leaders and team members to plan, design, implement, operate, and optimize networking systems.
• Author articles and help maintain the knowledge base.
• Develop and maintain system documentation for network systems.
• Develops, maintains, and updates standard operating procedures related to networking systems.
• As part of the IT Operations team, provide system support on a 7x24 basis.
• Participates in an on-call rotation.
• Demonstrates and promotes strong customer service orientation.
• Assumes individual accountability for own conduct and maintenance of professional attitude and appearance.
• Approaches change in a positive manner, motivate staff to work as a team, accept constructive criticism and learn from it. Demonstrates esprit de corps.
• Perform other duties as assigned.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.