Quality Control and Testing Manager

General Role Description

Develop and maintain the quality control and testing function to ensure the quality and production goals for the product lines
are met

Role Accountabilities

• Define, develop and implement quality control and testing standards, metrics, policies, and procedures to meet product requirements and specifications, comply with industry standard and regulations, and align with business goals
• Build and lead a team of committed and capable employees to ensure product quality
• Design and develop test procedures, test reports, and test standards based on product requirements and specifications
• Ensure the schedule and execution of tests, including, but not limited to, validation, functional, performance, and factory acceptance, are in compliance with all requirements and meet product delivery deadlines
• Identify areas for process improvement and implement changes to enhance product quality and testing efficiency
• Monitor and analyze quality metrics to drive continuous improvement initiatives
• Monitor industry best practices and emerging technologies to innovate quality control and testing processes
• Monitor the identification, documentation, and tracking of defects and other issues from receipt to shipment, ensuring all are addressed before shipping
• Facilitate root cause analysis and work with relevant teams to resolve quality issues
• Maintain detailed documentation of quality control processes and test reports
• Prepare and present quality control and testing reports, status updates, and issues to production management and supervisors
• Gather and analyze client feedback related to product quality, integrating feedback into the quality control processes
• Develop and implement risk mitigation strategies to minimize impact on product delivery and client satisfaction
• Communicate effectively with all stakeholders regarding quality control and testing issues
• Prepare for and participate in internal and external audits or inspections related to quality control

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Manager Accountabilities

• Build and lead a team of committed and capable employees
• Plan for, appropriately assign, resource, and integrate the work of the team
• Lead, expect, and implement continuous improvement
• Own the output of the team
• Ensure team members fulfill functional and general employee accountabilities
• Exercise effective managerial leadership to include:
• Two-way managerial team working
• Fair and just treatment of direct reports
• Context setting
• Planning
• Task assignment
• Ongoing performance management
• Coaching
• Selection and orientation
• De-selection and dismissal

Minimum Qualifications

• Bachelor of Science in electrical, electronic, mechanical engineering or related field or equivalent via education and/or work experience
• 2 years' technical management experience in the power electronics industry
• 5 years' experience in medium and high voltage electrical testing in a manufacturing environment
• 2 years' experience in quality control inspection in a manufacturing environment
• Demonstrated ability to read and interpret schematics and electrical drawings
• Proficiency with digital oscilloscopes, digital multimeters, high voltage isolators, current clamps and hand tools
• Demonstrated success leading teams to accomplish business goals
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Advanced knowledge of quality control methodologies, software and testing tools
• Proficiency in Word, Excel, PowerPoint, and an ERP business system
• Availability to travel, domestically and internationally, approximately 10%, sometimes with limited notice
• Proficiency with digital oscilloscopes, digital multimeters, high voltage isolators, current clamps and hand tools
• Demonstrated success leading teams to accomplish business goals
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Advanced knowledge of quality control methodologies, software and testing tools
• Proficiency in Word, Excel, PowerPoint, and an ERP business system
• Availability to travel, domestically and internationally, approximately 10%, sometimes with limited notice

Preferred Qualifications

• Management experience in an ISO 9001 environment
• Demonstrated success developing and managing supervisors
• Proficiency with Oracle