TeleTech
ServiceNow Architect, Senior Manager
TeleTech, Austin, TX
ServiceNow Architect, Senior Manager
The Opportunity:
As a ServiceNow Architect, you know how to harness the latest technologies by developing low-code platforms and creating user-friendly solutions for your clients. We're looking for an experienced ServiceNow Architect like you to support the management of low-code development platforms from vision to production-ready, solving our clients' most complex challenges.
As an Architect at Booz Allen, you'll lead the design and configuration of a client's ServiceNow implementation architecture. You'll work with a service management team on developing and configuring ServiceNow applications and solutions to implement system stakeholder requirements. Advise the team in performing hands-on design, development, and modification to extend capabilities offered by the ServiceNow platform. You'll be a trusted advisor to DoD customers to understand their mission, current architecture and priorities, and security requirements.
Use your software support skills for good.
Join us. The world can't wait.
You Have:
Nice If You Have:
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $139,400.00 to $259,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
EEO Commitment
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
The Opportunity:
As a ServiceNow Architect, you know how to harness the latest technologies by developing low-code platforms and creating user-friendly solutions for your clients. We're looking for an experienced ServiceNow Architect like you to support the management of low-code development platforms from vision to production-ready, solving our clients' most complex challenges.
As an Architect at Booz Allen, you'll lead the design and configuration of a client's ServiceNow implementation architecture. You'll work with a service management team on developing and configuring ServiceNow applications and solutions to implement system stakeholder requirements. Advise the team in performing hands-on design, development, and modification to extend capabilities offered by the ServiceNow platform. You'll be a trusted advisor to DoD customers to understand their mission, current architecture and priorities, and security requirements.
Use your software support skills for good.
Join us. The world can't wait.
You Have:
- 10+ years of experience with developing ServiceNow solutions across all platform applications, including ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, and HR
- 8+ years of experience with architecting, designing, and implementing ServiceNow systems, solutions, and tools across the Platform for DoD or Federal organizations
- Experience with Glidescripting, business rules, client scripts, data imports, out-of-the-box config, custom apps, and development methods
- Experience with requirements management and Agile development practices
- Experience in working with Government clients in the development of ServiceNow implementation strategies and roadmaps for optimal implementation leveraging best practices
- Experience with leading development teams providing guidance and mentorship for staff members while sharing experiences
- Ability to collaborate with project and proposal teams effectively to incorporate ServiceNow solutions while articulating high-quality implementation plans
- Ability to work with senior leaders and executives to foster positive client relationships
- HS diploma or GED
Nice If You Have:
- Experience with Web development, including technologies, including X-HTML, CSS3, SQL, XML, or Angular and JavaScript, PHP, .NET, or Java
- Experience with implementing scripted web services in ServiceNow, jQuery or Prototype libraries, Java, and CMDB or asset integrations in ServiceNow
- Knowledge of REST and SOAP web service protocols
- Knowledge of SAML, Active Directory, or LDAP
- ServiceNow developer Certification, including ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, or HR
- ServiceNow Certification, including Certified ServiceNow Master Architect, Certified Application Developer, or Certified System Administrator
- DoD 8570 Certification, including Security+ or CSSP
- ITILv3 Foundations Certification
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $139,400.00 to $259,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.