Spa | Director of Spa Operations

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART."
- Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

The Director of Spa Operations reports to the Executive Director of Spa & Wellness. Responsible for the planning, directing, and managing Spa operations to ensure high quality and profitable products and services for Spa customers. The Director of Spa Operations has the responsibility to ensure the achievement of sales goals, business objectives, and profitability.

Examples of Duties, includes but is not limited to the following:

1. Develop, monitor, and enforce the Spa's policies, processes, and procedures.
2. Establish a price schedule for services to maximize profitability of operations without reducing the volume of business and customers.
3. Develop a wide range of beauty and fitness services for spa customers and oversee the marketing efforts.
4. Responsible for the recruitment, training, scheduling, supervision and performance of the Spa personnel.
5. Coordinate and communicate with outside vendors to maximize relationships, profitability, performance, and service standards while maintaining the first-class condition of the Spa.
6. Ensure department compliance with Fontainebleau Miami Beach policies, procedures, and programs.
7. Prepare and oversee the department's financial goals.
8. He/she will also be responsible for overseeing and directing the product retailing operations at the spa
9. Responsible for projecting a positive image within the facility, maintaining an atmosphere of cooperative teamwork that emphasizes customer service and satisfaction
10. Perform other related duties as required.

Qualifications

• Bachelor's degree or combination of four years relevant education and experience.
• Five years experience as a Director of Spa in a high volume, complex environment.
• Thorough knowledge of full range of spa services and therapies.
• Ability to read, write, and understand English.
• Well organized and demonstrated strong problem solving skills.
• Effective leadership, supervisory, and management skills.
• Budgeting and analytical skills.
• Ability to communicate effectively and establish and maintain effective working relationships with clients, management, and staff.
• Maintain confidentiality of guest information and pertinent resort data.