Riedel Communications GmbH & Co. KG
Service and Support Engineer
Riedel Communications GmbH & Co. KG, Santa Clarita, California, United States, 91382
RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.
Our
Product Division
develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.
Join us as a
Service and Support Engineer
on this exciting journey and experience the fascination of Riedel Communications in action.
YOUR RESPONSIBILITIES
We are seeking an energetic, self-motivated technical professional to join our team to support our technical operations at Riedel Communications. The position is based in our Americas headquarters office in Santa Clarita, CA and covers both the North American and Latin American regions. The Service and Supports team is part of the Customer Success organization within the Riedel Product Division, which designs, manufactures, and distributes pioneering real-time networks for video, audio, and live video production solutions. Its products are used worldwide for broadcast, pro-audio, events, sports, theatre, and security applications.
The team is at the heart of our post-sales customer success journey and manages all post-sales delivery and support requirements. These include, but are not limited to:
Engaging with customers on commissioning, training, and support topics.
Diagnosing hardware and software issues.
Raising R&D tickets.
Coordinating the repair or replacement of customer devices.
Configuration, maintenance, scheduling, and delivery of demonstration equipment for tradeshows and customer qualification.
Providing direct customer support for our products and solutions.
Delivering on-site (and remote) post-sales commissioning and training services.
THAT'S YOU
Skill Level
Experienced professional
Education
Bachelor’s degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field.
Professional Record/Expertise
4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast/entertainment market.
Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP).
Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP).
Knowledge of IP technologies and standards (Virtual machines, TCP, UDP, IGMP, VLAN, PTP, multicast media traffic; Cisco/Arista certification preferred).
Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc.) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google, etc. is a plus.
Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.).
Knowledge of fibre optic systems and RF systems is a plus.
Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred).
Passion for communication with customers and troubleshooting of systems.
Team player that fits the personality and basic setting of an international, medium-sized company.
Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills.
Self-organised and capable of self-educating on new technologies.
Excellent communication & presentation skills, with strong knowledge of Microsoft Office 365 suite and Microsoft Teams.
Attention to detail and a strong work ethic.
Ability to work independently while contributing to a team environment collaborating across departments.
Ability to travel frequently domestically & internationally.
Language Skills
English (fluent).
French, Spanish, or Portuguese a plus.
Become part of our team! We offer you an exciting field of activity with a lot of personal responsibility and opportunities to grow!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Our
Product Division
develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.
Join us as a
Service and Support Engineer
on this exciting journey and experience the fascination of Riedel Communications in action.
YOUR RESPONSIBILITIES
We are seeking an energetic, self-motivated technical professional to join our team to support our technical operations at Riedel Communications. The position is based in our Americas headquarters office in Santa Clarita, CA and covers both the North American and Latin American regions. The Service and Supports team is part of the Customer Success organization within the Riedel Product Division, which designs, manufactures, and distributes pioneering real-time networks for video, audio, and live video production solutions. Its products are used worldwide for broadcast, pro-audio, events, sports, theatre, and security applications.
The team is at the heart of our post-sales customer success journey and manages all post-sales delivery and support requirements. These include, but are not limited to:
Engaging with customers on commissioning, training, and support topics.
Diagnosing hardware and software issues.
Raising R&D tickets.
Coordinating the repair or replacement of customer devices.
Configuration, maintenance, scheduling, and delivery of demonstration equipment for tradeshows and customer qualification.
Providing direct customer support for our products and solutions.
Delivering on-site (and remote) post-sales commissioning and training services.
THAT'S YOU
Skill Level
Experienced professional
Education
Bachelor’s degree or equivalent program related to information technology, SW/EE engineering, computer science, or related field.
Professional Record/Expertise
4+ years of proven experience in a relevant market field, interacting with customers, ideally in the broadcast/entertainment market.
Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP).
Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP).
Knowledge of IP technologies and standards (Virtual machines, TCP, UDP, IGMP, VLAN, PTP, multicast media traffic; Cisco/Arista certification preferred).
Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc.) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google, etc. is a plus.
Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.).
Knowledge of fibre optic systems and RF systems is a plus.
Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred).
Passion for communication with customers and troubleshooting of systems.
Team player that fits the personality and basic setting of an international, medium-sized company.
Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills.
Self-organised and capable of self-educating on new technologies.
Excellent communication & presentation skills, with strong knowledge of Microsoft Office 365 suite and Microsoft Teams.
Attention to detail and a strong work ethic.
Ability to work independently while contributing to a team environment collaborating across departments.
Ability to travel frequently domestically & internationally.
Language Skills
English (fluent).
French, Spanish, or Portuguese a plus.
Become part of our team! We offer you an exciting field of activity with a lot of personal responsibility and opportunities to grow!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr