Tufts Medical Center
Practice Coordinator - Neurology Clinic
Tufts Medical Center, Boston, Massachusetts, us, 02298
Company Description
It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.Job Description
Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital'srevenue cycle process, clinic operations and patient experience.PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordinationAssists with scheduling template creation and changesAnswers phones, triages calls, responds to patient requests, takes messages in office or call center settingGreets and checks-in patients; verifies patient demographic and insurance informationAssists with revenue cycle clearance, including registration accuracy, referral management and insurance verificationCollects copaymentsPrepares medical records and documentation for patient visits, including loading of information into the EMR systemTakes an active role in monitoring patient flow and communicating delays to patients and providersAssists with billing charge entry and reconciliationCompletes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distributionProvides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suiteParticipates in performance improvement projectsPerforms other similar and related duties as required or directedQualifications
JOB KNOWLEDGE AND SKILLS:Prior experience working in a clinic or hospital environment preferred.Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.Ability to learn and use Tufts network programs required.Good communications skills, both oral and written.Excellent interpersonal and organizational skills.Some knowledge of third party billing preferred.Ability to maintain confidential medical information.Bilingual skills preferred.EDUCATION:High School diploma, with specialized training in business office skills preferred.EXPERIENCE:1-2 years medical office experience preferred.WORKING CONDITIONS/PHYSICAL DEMANDS:Normal office environment.Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.
It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.Job Description
Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital'srevenue cycle process, clinic operations and patient experience.PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordinationAssists with scheduling template creation and changesAnswers phones, triages calls, responds to patient requests, takes messages in office or call center settingGreets and checks-in patients; verifies patient demographic and insurance informationAssists with revenue cycle clearance, including registration accuracy, referral management and insurance verificationCollects copaymentsPrepares medical records and documentation for patient visits, including loading of information into the EMR systemTakes an active role in monitoring patient flow and communicating delays to patients and providersAssists with billing charge entry and reconciliationCompletes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distributionProvides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suiteParticipates in performance improvement projectsPerforms other similar and related duties as required or directedQualifications
JOB KNOWLEDGE AND SKILLS:Prior experience working in a clinic or hospital environment preferred.Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.Ability to learn and use Tufts network programs required.Good communications skills, both oral and written.Excellent interpersonal and organizational skills.Some knowledge of third party billing preferred.Ability to maintain confidential medical information.Bilingual skills preferred.EDUCATION:High School diploma, with specialized training in business office skills preferred.EXPERIENCE:1-2 years medical office experience preferred.WORKING CONDITIONS/PHYSICAL DEMANDS:Normal office environment.Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.