Direct Services/Integrated Services Manager

Description MISSSEY works to prevent girls and gender-expansive youth from ever entering circumstances of sexual exploitation and violence. We also support young people who are experiencing exploitation to exit. Once they’ve exited, we partner with them so that they may avoid re-entering sexually exploitative circumstances and live free of harmful transactional relationships. As an organization, we value healing, youth voice, integrity, and relationships. Our service model is focused on healing through trauma-informed, survivor-centered, and youth-focused approaches. We recognize the crucial voices of survivors in facilitating healing in victims of commercial sexual exploitation and the value of young people empowering other young people. Our work with youth is a partnership, helping them transition from victim to survivor to leader, encouraging their long-term stability and success in whatever path they choose. MISSSEY believes that with the right opportunities and support, youth can overcome the circumstances of their exploitation and thrive. Position Summary This is an opportunity for a highly skilled manager to co-work with another Integrated Services Manager to support and develop the MISSSEY Integrated Services teams based in Contra Costa and Alameda County. Under the supervision of the Programs Director, the Integrated Services Co-Managers will support and supervise the Integrated Services staff and oversee comprehensive strengths-based transformative case management services for youth who have experienced sexual violence, commercially sexually exploited (CSE) youth, and those vulnerable to sexual exploitation. In this co-lead department, the ISMs provide representation, leadership, coaching, and direction for MISSSEY’s transformation coaches and youth engagement specialists. The ISM will work with MISSSEY leadership to strengthen the existing integrated services department. The ISM (Integrated Services Managers) are role models for all staff, work collegially and collaboratively with members of the MISSSEY leadership team to ensure that transformation coaching is delivered with impact and that MISSSEY staff provide comprehensive strengths-based and transformational services. The ideal candidate for this position would: Be highly skilled in, and committed to, youth development Experience working in a Co-lead position Experience supervising and developing a diverse team Have the ability to organize and motivate staff and co-create a strong, reflective, highly productive and loving culture. Have solid experience working with Black girls and other youth of color who have experienced homelessness, gender-based violence, trafficking, and abuse Be a continual learner deeply invested in Black women and girls. Have solid experience working with youth of color that have experienced homelessness, gender-based violence, trafficking, and abuse. Have experience building relationships with community partners and coordinating services that engage youth and support them to thrive. Have a deep understanding of addressing bio-psychosocial, emotional, educational, vocational, and functional needs of young people. Requirements Leadership, Supervision, and Management (40%) Work with Programs Director(s) and ISM to lead direct transformation coaching and service planning Ensure all Transformation Coaches (TC) and Team Leads have a thorough understanding of the stages of change and development; In partnership with co-ISM, train, coach, and motivate the Integrated Services Team: (2) Team Leads, a team of (6) Transformation Coaches and (4) Youth Engagement Specialists to implement MISSSEY’s vision of high-quality transformative coaching services; including weekly one-on-one supervision and job-embedded coaching; Attend all relevant internal and external meetings and events Clearly communicate organizational vision, mission, and goals and youth needs to staff, community allies, our funders, and our partners Collaborate with MISSSEY leadership and staff to support organization-wide initiatives Co-create the design and implementation of a functional integrated services department with ISM Recruit, train, and motivate Integrated Services (IS) team to implement MISSSEY’s vision of high-quality programming in partnership with ISM Coach, supervise, and provide professional development to IS staff, including weekly/biweekly one-on-one supervision, job-embedded coaching, work plans, and annual reviews Plan and facilitate weekly staff meetings and training Foster an environment that promotes harmony, partnership, alliance, healing, and thriving Guide and participate in collaborative processes to improve all work at MISSSEY Support data collection and program evaluation efforts by ensuring that all workshop attendance, participant evaluations, and other required documentation are being collected by IS staff and independent contractors and entered into MISSSEY’s online database in a timely manner. Accountability and Compliance (35%) Share leadership with ISM for MISSSEY’s Integrated Services team in Contra Costa and Alameda County by facilitating communication, planning services, assist in the writing of reports and assessments, and maintaining inspiring services for youth; Develop and maintain positive partnerships through regular, strategic communication; Provide oversight over MISSSEY’s data system, Apricot Approve and manage payroll, staff expenses (mileage, reimbursements, training), manage program intakes and referrals, make staff assignments. Leadership (15%) Co-lead, work with the IS teams and the Programs Director(s) to develop individualized service plans as well as leverage relevant community resources as needed; With the Programs Director(s) to plan and facilitate regular team meetings and trainings on various topics including MISSSEY’s trauma- and survivor-informed, healing-centered approach, and other best practices in CSE services and youth development; Ensure support and targeted intervention activities for identified youth; Foster an environment that promotes harmony, partnership, alliance, healing, and thriving; Guide and participate in collaborative processes to improve all work at MISSSEY; Collaborate with MISSSEY leadership and staff to support organization-wide initiatives and events; Attend all relevant organizational meetings; represent the organization as needed at external meetings and events. Communication (10%) Regularly attend anti-trafficking network meetings, Alameda and Contra Costa County CSEC prevention meetings and other relevant partner and funder meetings; Other duties assigned Qualifications: Minimum 4 years of experience working with strength-based and client-centered models, restorative and trauma-informed care practices. Bachelor’s Degree in social sciences such as: psychology, criminal justice, social work, and/or public health preferred. Experience in trauma-informed healing-centered youth development with CSEC youth At least 3 years experience supervising transformation coach (case management) staff Have experience working with Apricot or some other client data. Experience working with African American cis, trans, and non-binary women and girls. Passion for supporting young people, promoting healing-centered, trauma-informed youth development practices and working towards social change. Knowledge, Skills, and Abilities: Ability to be dependable and present Ability to multi-task and deal with high numbers of youth at one time Knowledge of at-risk youth and commercial sexual exploitation Ability to have healthy boundaries working with youth Ability to respond to youth in crisis with de-escalation techniques and appropriate support Ability to serve as a role model for youth being served Ability to administer policies and procedures that ensure the safety and confidentiality of program participants Ability to develop positive relationships with participants, colleagues, and supervisors Ability to assume a leadership role in initiating workshops and activities Excellent communication skills Physical Demands: Occasional lifting of up to 50 lbs Requires computer use each day, including typing for many hours per day Requires ability to use a keyboard, monitor, cell phone, and calculator Requires the ability to communicate verbally, both in person and on the telephone Must be able to stand for at least 20 minutes at a time Work Environment: Occasional outdoor activities Shared office space; main offices are on the second floor with no elevator access Ability to drive a motor vehicle Requires transport of clients and, at times, their children, using their own vehicle Work in the community, including law enforcement facilities and county and state offices Required Licenses and Certificates: Current driver's license, reliable vehicle, proof of liability insurance coverage, and a clean driving record required A criminal background check including fingerprint clearance TB clearance COVID-19 vaccination is mandatory. Position title:

Case Management and Integrated Services Manager Classification:

Full-time, exempt, salaried, in-person position, some weekends and evenings (rotation) Compensation:

$70,000-80,000 annually, depending on qualifications Benefits: Employer pays 100% of Medical/Dental/Optometry LTD & Disability Term Life Insurance Voluntary Life Term Insurance Coverage of work-related travel, mileage, and parking PTO (paid time off) EAP (employee assistance program) Family and pet bereavement Employee retirement and employee match (SIMPLE IRA) Generous Holiday Calendar Including – availment of vacation time after the 90-day period of employment & 1 week paid winter holiday during Christmas week For more information about MISSSEY, please visit our website www.misssey.org.

MISSSEY will only review applications that have an uploaded cover letter and resume. Due to the volume of candidates, we will be unable to contact each candidate individually. If you are being considered for the position, you will be contacted. We are unable to accept phone calls or walk-ins. MISSSEY is an equal opportunity employer. NON-DISCRIMINATION POLICY: MISSSEY DOES NOT DISCRIMINATE IN ANY PROGRAM, ACTIVITY, OR IN EMPLOYMENT ON THE BASIS OF AGE, CREED, SEX, RACE, ETHNIC BACKGROUND, MARITAL OR VETERAN STATUS, NATIONAL ORIGIN, DISABILITY, SEXUAL ORIENTATION, OR RELIGION. SURVIVORS AND WOMEN OF COLOR (TRANS-INCLUSIVE) ARE ENCOURAGED TO APPLY.

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