Technical Support Specialist

Come Work with Us Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future- and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to build a career? It's time to look at Taylor. Your Opportunity: Walters Media, Taylor Corporation's yearbook division, is seeking a highly motivated Technical Support Specialist to join their team in North Mankato, MN In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software. This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge. Your Schedule: 1st shift; Full-time, 40 hours/week; Monday - Friday, 8am-4:30pm Your Responsibilities: Provide timely and accurate information to customers by phone and email Provide basic technical support to clients via email, phone, or other methods Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers Perform tier 1 and tier 2 troubleshooting steps before escalating issues Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience Verify new features within our test environment meet the defined requirements Assist other departments as needed You Must Have: High school diploma or GED Attention to detail and accuracy Ability to work independently Effective time management skills and the ability to prioritize multiple competing tasks Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner Ability to offer solutions based on knowledge of computers and the application Ability to document and communicate technical issues and solutions Ability to solve problems and think laterally (solving problems through an indirect and creative approach) We Would Also Prefer: 1 years of experience in the field or in a related area Secondary education, preferably in the IT field About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000 employees spanning 26states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Equal Opportunity Employer minorities/fem les/veterans/individuals with disabilities/sexual orientation/gender identity