PeoplesBank
Vice President - Regional Manager
PeoplesBank, Holyoke, Massachusetts, us, 01040
Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization.
Summary: The VP Regional Manager Oversees the day-to-day Banking Center activities of the Region. This position will also Oversee the growth and development of banking center associates and customer relationships within the defined Region. Reports to the EVP - Consumer Banking & Operations.Essential Duties and Responsibilities
include the following. Other duties may be assignedOversees the day-to-day Banking Center activities of the Region according to department standards, bank policies and procedures. Focuses on the personal and professional development of associates within each Banking Center, and the business development, sales management and community engagement activities to support market share growth and achievement of assigned sales, service and retention goals.Represents PeoplesBank in a professional manner. Communicates effectively verbally and in writing. Promotes goodwill and generates new business by engaging with customers, businesses, centers of influence and community and civic organizations.Monitors Banking Center Manager performance and their effectiveness within the assigned Center. Works with Banking Center management towards associate advancement and recommends disciplinary action, if necessary. Communicates exempt and non-exempt associate development and deficiencies to the Senior VP of Retail Administration. Conducts annual performance reviews for direct reports. Monitors quality of Banking Center Manager performance evaluations and provides feedback.Coaches and develops Banking Center managers on established service standards, to ensure that Banking Centers deliver an exceptional customer experience as defined by Associate Engagement and Customer Satisfaction Surveys. Addresses, researches and responds to escalated customer complaints, documenting the resolution per PeoplesBank policy.Ensures Banking Center associates' knowledge of all PeoplesBank products and services, including successful team completion of Product Knowledge training. Takes an active role in coaching relationship building and sales techniques.Monitors and ensures that compliance, security, and risk controls are adhered to according to established policies and procedures, and is an active leader in the improvement of operational processes within Banking Centers.Actively demonstrates commitment to and support for all PeoplesBank strategic objectives. Executes on strategic objectives as directed by management. Effectively communicates relevant and important messages to banking center associates related to strategic or management initiatives. Monitors activities associated with the objectives.Mentors and supports the development of new Regional Managers.Spends 50% of time involved with Banking Center growth activities. Meets and exceeds the Regional sales, service and operational goals as assigned. Works regularly with Retail Growth to create strategies for customer relationship development. Creates and executes Region's growth activities and assists in execution of Retail Growth-initiated development and self-service initiatives. Monitors activities for effectiveness and reports on results.Spends 30% of time conduct and participating in activities that promote associate development. Ensures a capable and diverse workforce, oversees appropriate training, coaching, and development to create associate engagement, retention and bench strength.Oversees Region's completion of all yearly compliance training and testing and ensures compliance with bank, federal, and state regulations.Interviews and makes hiring recommendations for Banking Center leadership roles.Knowledgeable about each Regional Banking Center's market. Determines the competition in each market and uses the information to aid in the development of Banking Center business plans that line up with the strategic objectives.Hosts Management Development Program participants during Retail rotations, effectively illustrating the functions and practices of Retail Banking Centers.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience:
Generally requires a four-year degree or an equivalent combination of education and experience plus one to three years of relevant experience. MBA Preferred. May require thorough knowledge of a technical or specialized field.
Skills needed:Excellent verbal and written communication skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Advanced knowledge of Banking policy and proceduresComputer Skills:
Above average computer skills including Word and Excel.Work Environment and Physical Demands:The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.
Summary: The VP Regional Manager Oversees the day-to-day Banking Center activities of the Region. This position will also Oversee the growth and development of banking center associates and customer relationships within the defined Region. Reports to the EVP - Consumer Banking & Operations.Essential Duties and Responsibilities
include the following. Other duties may be assignedOversees the day-to-day Banking Center activities of the Region according to department standards, bank policies and procedures. Focuses on the personal and professional development of associates within each Banking Center, and the business development, sales management and community engagement activities to support market share growth and achievement of assigned sales, service and retention goals.Represents PeoplesBank in a professional manner. Communicates effectively verbally and in writing. Promotes goodwill and generates new business by engaging with customers, businesses, centers of influence and community and civic organizations.Monitors Banking Center Manager performance and their effectiveness within the assigned Center. Works with Banking Center management towards associate advancement and recommends disciplinary action, if necessary. Communicates exempt and non-exempt associate development and deficiencies to the Senior VP of Retail Administration. Conducts annual performance reviews for direct reports. Monitors quality of Banking Center Manager performance evaluations and provides feedback.Coaches and develops Banking Center managers on established service standards, to ensure that Banking Centers deliver an exceptional customer experience as defined by Associate Engagement and Customer Satisfaction Surveys. Addresses, researches and responds to escalated customer complaints, documenting the resolution per PeoplesBank policy.Ensures Banking Center associates' knowledge of all PeoplesBank products and services, including successful team completion of Product Knowledge training. Takes an active role in coaching relationship building and sales techniques.Monitors and ensures that compliance, security, and risk controls are adhered to according to established policies and procedures, and is an active leader in the improvement of operational processes within Banking Centers.Actively demonstrates commitment to and support for all PeoplesBank strategic objectives. Executes on strategic objectives as directed by management. Effectively communicates relevant and important messages to banking center associates related to strategic or management initiatives. Monitors activities associated with the objectives.Mentors and supports the development of new Regional Managers.Spends 50% of time involved with Banking Center growth activities. Meets and exceeds the Regional sales, service and operational goals as assigned. Works regularly with Retail Growth to create strategies for customer relationship development. Creates and executes Region's growth activities and assists in execution of Retail Growth-initiated development and self-service initiatives. Monitors activities for effectiveness and reports on results.Spends 30% of time conduct and participating in activities that promote associate development. Ensures a capable and diverse workforce, oversees appropriate training, coaching, and development to create associate engagement, retention and bench strength.Oversees Region's completion of all yearly compliance training and testing and ensures compliance with bank, federal, and state regulations.Interviews and makes hiring recommendations for Banking Center leadership roles.Knowledgeable about each Regional Banking Center's market. Determines the competition in each market and uses the information to aid in the development of Banking Center business plans that line up with the strategic objectives.Hosts Management Development Program participants during Retail rotations, effectively illustrating the functions and practices of Retail Banking Centers.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience:
Generally requires a four-year degree or an equivalent combination of education and experience plus one to three years of relevant experience. MBA Preferred. May require thorough knowledge of a technical or specialized field.
Skills needed:Excellent verbal and written communication skills.Excellent sales and customer service skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Advanced knowledge of Banking policy and proceduresComputer Skills:
Above average computer skills including Word and Excel.Work Environment and Physical Demands:The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.