IS Technical Support Specialist III

Posting Details Posting Details Job Title IS Technical Support Specialist III Requisition Number RE48053 Working Title Department Name 3L810:ITS Information Service Work Location Lexington, KY Grade Level 44 Salary Range $43,805-70,075/year Type of Position Staff Position Time Status Full-Time Required Education BS Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience 2 yrs Required License/Registration/Certification None Physical Requirements The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 50lbs; occasionally standing or walking with objects up to 10lbs; regularly working at a computer for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus to provide service and attend meetings. Shift Primarily days (i.e. Monday - Friday, 8am-5pm) Please be aware that as an exempt position, job duties may require additional time in the evenings, nights and/or weekends to accomplish work goals in excess of 40 hours per week. Job Summary UK Information Technology Services' Information Services Division seeks to employ an Information Technology Support Specialist III to drive standardization and provide customer support utilizing industry best practices and tools. Duties include, but are not limited to,managing service incidents and requests sourcing direct from customers, co-workers, direct line supervisor and the campus service desk. Applicants for this position need to be able to work independently while maintaining a collaborative spirit with team members and a drive to provide respectful customer oriented assistance. Successful candidates will possess self-motivation, have excellent communication skills and the ability to work with diverse clients. Successful candidates will provide both onsite and remote technical services to the University of Kentucky campus community. Skills / Knowledge / Abilities Script writing, system automation, security profiling, system patch management, Win OS 2003-Current, MS SCCM, Win Server, MS Products, MS Office, macOS, iOS, UEM. Must possess excellent customer service and interpersonal skills to engage onsite and remote with customers from all areas of the University. Must have advanced system troubleshooting and expert knowledge of PC and OSX based software and hardware. Must possess the ability to function independently as well as a member of a team. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 11/21/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.