City National Bank
Fraud Ops and Invstgtns Support Mgr 1LOD
City National Bank, Richmond, Virginia, United States, 23214
FRAUD OPS AND INVSTGTNS SUPPORT MGR 1LOD
WHAT IS THE OPPORTUNITY?
The Manager Operation and Investigation initiatives will work closely with multiple functional areas to drive business performance management, growth/strategy, process improvement, cost reduction, technology implementation and business transformation. Responsible for Identifying key value drivers and defining metrics to inform performance, support decision making, and foster positive behavior and actions. Support Operations & Services in delivering high quality recommendations on strategic direction and execution. Will identify, prioritize and streamline strategic initiatives and leads implementation of those initiatives to support growth. He / She acts a thought partner. This role manages the other members of the Support and Initiatives team. Individual will be responsible for improving the efficiency of the organization in effectively dispositioning fraud, managing fraud and establish a well managed operations and investigation function
What you will do
Manages multiple concurrent projects, delivering implementations for business partners, serving as the leader who maintains focus on the fraud business transformation strategy, roadmap, and implementation
Leads and manages Business and Quality Analysts who support cross teams projects and will develop and maintain the project resource plan
Proactively recognizes, plans and acts on the need for improvement to help groups overcome resistance to change, by developing and maintaining a Communication and Training Plan with key business stakeholders
Leads weekly status meetings with core team and Key Stakeholders, effectively communicating project goals, objectives, vision and values.
Develops business plans/cases and cost benefit analysis for assessment by Senior Leadership to support capital projects
Tracks and escalates issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the FraudTeams
Facilitates and drives key decisions from Executive leadership as needed. Provides Executive level status and KPI reports to clearly convey project status, issues, risks and timeline
Develops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectives
Assess the skill sets of the team and identifies training, procedure change opportunities to drive efficiency
Driving enhancement in process maps for managing end to end operations and investigation function and identify opportunities for improvement
Working on regulatory mandated initiatives to improve the tracking, technology systems, process and procedure to effectively manage fraud
Must-Have*
Bachelor's Degree or equivalent
Minimum 8 years experience managing the implementation of complex projects
Minimum 5 years experience using analytics to solve business problems and monitor risks; and applying analytic processes to deliver value to the business
Minimum 5 years experience in managing fraud risk with financial firm
Skills and Knowledge
Proven track record with strategic planning, project management and business architecture concepts and methodologies.
Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.
Ability to handle problem situations with colleagues and clients effectively.
Ability to interact effectively with all levels of Bank personnel and customers.
Ability to recognize and reward successes and accomplishments.
Excellent organizational and analytical skills.
Excellent interpersonal, verbal, and written communication skills.
Strong communication/facilitation skills.
Ability to perform functional duties and related positions with minimal supervision.
Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Requires a solid understanding of the organization's business
Ability to convey credibility, confidence and sense of authority across a large team
Strong project management skills/experience
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
#LI-ST1
#CA-ST
WHAT IS THE OPPORTUNITY?
The Manager Operation and Investigation initiatives will work closely with multiple functional areas to drive business performance management, growth/strategy, process improvement, cost reduction, technology implementation and business transformation. Responsible for Identifying key value drivers and defining metrics to inform performance, support decision making, and foster positive behavior and actions. Support Operations & Services in delivering high quality recommendations on strategic direction and execution. Will identify, prioritize and streamline strategic initiatives and leads implementation of those initiatives to support growth. He / She acts a thought partner. This role manages the other members of the Support and Initiatives team. Individual will be responsible for improving the efficiency of the organization in effectively dispositioning fraud, managing fraud and establish a well managed operations and investigation function
What you will do
Manages multiple concurrent projects, delivering implementations for business partners, serving as the leader who maintains focus on the fraud business transformation strategy, roadmap, and implementation
Leads and manages Business and Quality Analysts who support cross teams projects and will develop and maintain the project resource plan
Proactively recognizes, plans and acts on the need for improvement to help groups overcome resistance to change, by developing and maintaining a Communication and Training Plan with key business stakeholders
Leads weekly status meetings with core team and Key Stakeholders, effectively communicating project goals, objectives, vision and values.
Develops business plans/cases and cost benefit analysis for assessment by Senior Leadership to support capital projects
Tracks and escalates issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the FraudTeams
Facilitates and drives key decisions from Executive leadership as needed. Provides Executive level status and KPI reports to clearly convey project status, issues, risks and timeline
Develops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectives
Assess the skill sets of the team and identifies training, procedure change opportunities to drive efficiency
Driving enhancement in process maps for managing end to end operations and investigation function and identify opportunities for improvement
Working on regulatory mandated initiatives to improve the tracking, technology systems, process and procedure to effectively manage fraud
Must-Have*
Bachelor's Degree or equivalent
Minimum 8 years experience managing the implementation of complex projects
Minimum 5 years experience using analytics to solve business problems and monitor risks; and applying analytic processes to deliver value to the business
Minimum 5 years experience in managing fraud risk with financial firm
Skills and Knowledge
Proven track record with strategic planning, project management and business architecture concepts and methodologies.
Ability to participate in the development and enhancement of general processes and/or coaching procedures that will support productivity.
Ability to handle problem situations with colleagues and clients effectively.
Ability to interact effectively with all levels of Bank personnel and customers.
Ability to recognize and reward successes and accomplishments.
Excellent organizational and analytical skills.
Excellent interpersonal, verbal, and written communication skills.
Strong communication/facilitation skills.
Ability to perform functional duties and related positions with minimal supervision.
Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Requires a solid understanding of the organization's business
Ability to convey credibility, confidence and sense of authority across a large team
Strong project management skills/experience
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
#LI-ST1
#CA-ST