IT Support Coordinator

Overview MINNESOTA ONCOLOGY Minnesota Oncology offers its employees an exciting, fast-paced, and challenging work environment. We are currently looking for an individual with passion for the healthcare field and someone that can commit to personal accountability and integrity. An ideal candidate will also have excellent oral and written communication skills with an ability to collaborate and work in a team based environment. Come join this dynamic team who is passionate about providing exceptional care to our patients. No nights, holidays, or weekends! Why Work for Us? We offer a competitive benefits package that includes - Medical Dental Vision Life Insurance Short-term and Long-term Disability Coverage 401k plan that comes with a company match Wellness program that rewards you practicing a healthy lifestyle Tuition Reimbursement Employee Assistance Program and Discount Program to some of your favorite retailers Responsibilities Assists in answering calls from end users, support companies and vendors. Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping. Troubleshoots basic end user questions and problems. Provides basic user support as needed. Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems. Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems. Qualifications Associates degree in Information Systems, business or related technical field required. Minimum three (3) years experience in support of Windows based systems and other business applications, preferably in a healthcare environment. Proficiency with computers and Microsoft Office required. Experience in support of enterprise resource planning systems, hardware platforms and peripherals, remote troubleshooting and mobile computing, and troubleshooting network connectivity. Additional Attributes: Strong desire to learn Flexibility Ability to multi-task Strong Organizational Skills Self-starter Dependable Detail-oriented Compassionate COMPETENCIES: -Ability to work independently, self-manage job queues and prioritize multiple tasks effectively. -Sensitivity to communications, accuracy, timeliness, and professionalism. -Demonstrates patience, tolerance and adaptability in all areas of support responsibilities. -Exceptional interpersonal skills, including strong oral and written communication skills. -Excellent problem-solving skills and strong attention to detail. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion particularly manual and finger dexterity and eye-hand coordination. Adequate finger dexterity and feeling to performs keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires corrected vision and hearing to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 50 lbs. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting and requires frequent interaction with staff and outside vendors. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology clinic environment. The US Oncology Netwo k is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.