Desktop Support Technician

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Cincinnati, Ohio (US-OH), United States (US).Job Responsibilities Include:Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.Serves as company liaison with client on administrative and technical matters.Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.Provide technical support and incident management service desk functions (Service Now).Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10, 11).Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS).Diagnoses and resolves product performance problems, Access Points, printers.Performs maintenance and repair services (basic break fix for printers, desktops, laptops).Instructs customers in the operation and maintenance of basic Windows/Mac OS.Basic Qualifications:3+ years of desktop support experience including, Windows, Office 365, Break-fix, etc.High School Diploma or equivalent.Preferred Skills:A+ desktop certification is a plus as well as certifications for various hardware platforms.About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world.

#J-18808-Ljbffr