Neostella
Strategic Accounts Manager
Neostella, Milwaukee, Wisconsin, United States, 53244
At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients' business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking a Strategic Accounts Manager! This person will be responsible for sustaining and supporting growth in strategic partnerships with key enterprise clients. With an average of 4-5 accounts under the SAMs purview, the role requires a deep understanding of client's Filevine usage, current needs, future needs, and proactive management of relationships with key individuals. SAMs will work closely with cross-functional teams to ensure exceptional service and satisfaction. Curious what your day would look like as a Strategic Accounts Manager? Check out the details below!
Key Responsibilities:
Establishing and nurturing relationships with key clients to understand their needs and provide personalized solutions. Serve as a non-billable point of contact for key clients, ensuring their needs and expectations are met. Conduct regular, non-scheduled check-ins with stakeholders Attend pertinent internal/external/blended meetings to understand evolving needs and identify growth opportunities. Pursue said growth opportunities to enhance client value and increase revenue. Collaborate with clients to develop strategic plans that align with their business objectives and leverage company solutions and drive execution of these plans. Get and stay informed on the industry, product (Filevine/Neostella) and services that we offer and any changes that may impact them. Leverage knowledge to identify new opportunities and drive client success. Identify and pursue upsell and cross-sell opportunities to enhance client value and increase revenue. Proactively address client concerns and challenges, providing timely and effective solutions. Coordinate with appropriate internal teams to resolve any issues impacting client satisfaction and ensure a seamless client experience. Communicate client feedback and insights to internal teams to inform product/service improvements. Requirements
2+ years of experience in Account Management Superb English language oral and written communication skills Experience with technical solution software and professional services preferred Ability to grasp client needs and to increase customer engagement Ability to effectively manage the rapidly-changing needs of 4-5 key clients Key traits would include authoritative, trustworthy, and confident personality with a focus on building strong relationships and strong organizational skills Strong team player skillset, communication, and listening skills
Key Responsibilities:
Establishing and nurturing relationships with key clients to understand their needs and provide personalized solutions. Serve as a non-billable point of contact for key clients, ensuring their needs and expectations are met. Conduct regular, non-scheduled check-ins with stakeholders Attend pertinent internal/external/blended meetings to understand evolving needs and identify growth opportunities. Pursue said growth opportunities to enhance client value and increase revenue. Collaborate with clients to develop strategic plans that align with their business objectives and leverage company solutions and drive execution of these plans. Get and stay informed on the industry, product (Filevine/Neostella) and services that we offer and any changes that may impact them. Leverage knowledge to identify new opportunities and drive client success. Identify and pursue upsell and cross-sell opportunities to enhance client value and increase revenue. Proactively address client concerns and challenges, providing timely and effective solutions. Coordinate with appropriate internal teams to resolve any issues impacting client satisfaction and ensure a seamless client experience. Communicate client feedback and insights to internal teams to inform product/service improvements. Requirements
2+ years of experience in Account Management Superb English language oral and written communication skills Experience with technical solution software and professional services preferred Ability to grasp client needs and to increase customer engagement Ability to effectively manage the rapidly-changing needs of 4-5 key clients Key traits would include authoritative, trustworthy, and confident personality with a focus on building strong relationships and strong organizational skills Strong team player skillset, communication, and listening skills