Associate, Dealer Support-(100% Work from Home)

Job Description - Associate, Dealer Support (100% Work from Home) (240000M1)Who We AreThrough our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.We Take Care of Our PeopleAlong with competitive pay, as an employee of HCA, you are eligible for the following benefits:Medical, Dental and Vision plans that include no-cost and low-cost plan optionsImmediate 401(k) matching and vestingVehicle purchase and lease discounts plus monthly vehicle allowancesPaid Volunteer Time Off with company donation to a charity of your choiceWhat to ExpectThis position is responsible for managing dealer and internal inquiries received via inbound phone calls and email requests. As a front line to our Genesis, Hyundai, and Kia dealers, the Dealer Support Associate will be responsible for providing best-in-class service by thoroughly researching the request and providing one-touch resolution(s) in accordance with HCA’s policies and procedures. The associate will be equipped to operate with a high level of autonomy with the capacity to support Consumer Credit, Collections, Servicing, Remarketing, Tax, and Compliance for continued organizational growth, agility, and improvement. Associates in this position will be expected to continue to develop their knowledge, skills, and abilities to support the operations’ division initiatives. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.What You Will DoHandle inbound calls and email requests to help educate HCA Dealers, HCA Sales team, and other internal departments regarding Pre-Funding, Post-Funding, and HCA’s consumer portfolio. Document and update all applicable, approved systems.Make outbound calls to HCA Dealers, Sales team, internal departments, and external parties as applicable.Review, request or create documents needed for the customers. Ensure conformance to HCA policies and established guidelines as well as all State and Federal Regulations.Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.Other Duties as Assigned.QualificationsWhat You Will BringAt least 3 years’ experience in Consumer Finance preferredAt least 5 years' experience in a Customer Service Call Center preferredExperience in fast-paced, agile environmentHigh school diploma or general degree (GED)Exceptional people skills, communication skills, and an ethical mindsetStrong aptitude for numbers and calculations with high attention to detail and accuracyExcellent customer service, active listening, problem-solving, and de-escalation skillsAbility to multitask with little supervision in a fast-paced, team environmentBroad knowledge on company product offerings preferredAbility to manage high volume incoming callsAbility to provide peer feedbackComputer/technical skillsAbility to work under pressureAbility to effectively build and maintain relationshipsEmployees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor, and moderate noise levels. Work is performed in an office environment. Overtime is required in this position from time to time.

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