Service Dispatcher

JOB REQUIREMENTS: Monitor service calls for field, ensure all jobs are assigned (Preferably the night before) and completed as required. Schedule and dispatch all field service techs assigned to you. Respond to phone calls from customers and Field Technicians. Stay in contact with customers and inform them of any changes in the schedule. If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed. Issue repair orders for new jobs or units that are scheduled for maintenance. Issue purchase orders to vendors for miscellaneous purchases needed to complete jobs (non-parts). Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed. Assist field technicians as needed with any questions or concerns you can help with (not technical info). Prepare work orders for closeout as needed. Assist SM Coordinator in the scheduling of SM\'s and ensure schedules are kept. Perform projects as requested. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Ability to organize and manage multiple priorities Excellent telephone and customer service techniques. Strong computer proficiency Commitment to company vision and mission. ***** APPLICATION INSTRUCTIONS: Apply Online: http://www.wolterin.com/careers