Boston University
ASSISTANT VICE PRESIDENT, CRM, Information Services & Technology, Applications
Boston University, Boston, Massachusetts, us, 02298
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? We're seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. We are in search of a CRM Assistant Vice President to join our Information Services and Technology (IS&T) Applications team! As a member of the senior management team, the Assistant Vice President for Constituent Relationship Management (CRM) is a leader who sets the technical vision for various platforms, partnering with the business clients on strategic direction.
Position Responsibilities Include:
Lead strategy, planning, development, release and operations of university-wide applications and data integration services.
Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
Foster staff development.
Coaches and manages director-level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders.
Perform the critical role of service owner or oversee the service management for CRM related applications.
Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.
Boston University offers an excellent benefits package including:
Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.
Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling.
Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.
Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night at Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.
Required Skills
Qualifications:
Education:
A
bachelor’s degree
in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
A
master’s degree
or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
Experience:
Minimum of 12 years
of direct experience, with
8 years
in a leadership role.
Experience in
Higher Education
is desirable.
Technical Skills:
CRM expertise:
Significant knowledge of CRM solutions used in Higher Education such as
Salesforce.com ,
Blackbaud ,
Slate , and/or
Liaison
is essential.
Data integration:
Knowledge of integrating CRM systems with other applications and data sources.
Software development:
Understanding of software development best practices and methodologies.
CRM governance:
Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
Strong Leadership and Management Skills
Strong Communication and Collaboration Skills
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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Position Responsibilities Include:
Lead strategy, planning, development, release and operations of university-wide applications and data integration services.
Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
Foster staff development.
Coaches and manages director-level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders.
Perform the critical role of service owner or oversee the service management for CRM related applications.
Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.
Boston University offers an excellent benefits package including:
Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.
Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling.
Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.
Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff. IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night at Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.
Required Skills
Qualifications:
Education:
A
bachelor’s degree
in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
A
master’s degree
or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
Experience:
Minimum of 12 years
of direct experience, with
8 years
in a leadership role.
Experience in
Higher Education
is desirable.
Technical Skills:
CRM expertise:
Significant knowledge of CRM solutions used in Higher Education such as
Salesforce.com ,
Blackbaud ,
Slate , and/or
Liaison
is essential.
Data integration:
Knowledge of integrating CRM systems with other applications and data sources.
Software development:
Understanding of software development best practices and methodologies.
CRM governance:
Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
Strong Leadership and Management Skills
Strong Communication and Collaboration Skills
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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