Nestlé SA
Customer Service Representative (Customer Contact Center - Remote Opportunity)
Nestlé SA, Bohemia, New York, United States, 11716
At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
Job Description:
The Customer Service Representative will be responsible for answering inbound phone calls, managing direct consumer orders, responding to emails and live chat requests from customers, and answering all product and retail questions the customers may have supporting our Vital Proteins brand at Nestlé Health Science. This is a remote-based opportunity and this role works Monday through Friday (CST hours) and may also include 1 weekend per month.
Responsibilities:
Answers all inbound phone calls, emails, and live chat inquiries.
Ability to address customer issues and resolve concerns.
A subject matter expert for everything Vital Proteins and our products.
Familiarizing and educating others about the Vital Proteins lifestyle and brand.
Maintaining, updating, tracking, and ordering systems to include pertinent data and information.
Partnering with the Warehouse Facility to confirm orders or stock levels as needed and communicating with customers regarding the estimated delivery date.
Performs additional duties and tasks as assigned by the Customer Service Supervisor.
Requirements:
High School Diploma or GED required; Bachelor’s degree preferred.
2+ years of working in a Customer Service experience managing inbound/outbound calls, live chat, and emails within a Customer Contact Center required.
Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
Must possess excellent communication (oral and written), active listening, organizational and customer service skills.
Willing and able to work under pressure to meet tight deadlines with minimal supervision.
Must be comfortable with being able to work remotely and must be agile.
Must have full availability Monday through Friday (mornings/afternoons/evenings) and some weekend availability.
Must have the ability to read, write and speak English required.
Demonstrated fluency in a 2nd language such as Spanish is a plus.
Current or prior experience or knowledge within the Vitamins, Supplements, or Natural Channel industry preferred.
The approximate pay range for this position is $38,000 to $45,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities, as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401(K) with a company match, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.
Requisition ID:
325796
It is our business imperative to remain a very inclusive workplace. The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.
This position is not eligible for Visa Sponsorship.
#J-18808-Ljbffr
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
Job Description:
The Customer Service Representative will be responsible for answering inbound phone calls, managing direct consumer orders, responding to emails and live chat requests from customers, and answering all product and retail questions the customers may have supporting our Vital Proteins brand at Nestlé Health Science. This is a remote-based opportunity and this role works Monday through Friday (CST hours) and may also include 1 weekend per month.
Responsibilities:
Answers all inbound phone calls, emails, and live chat inquiries.
Ability to address customer issues and resolve concerns.
A subject matter expert for everything Vital Proteins and our products.
Familiarizing and educating others about the Vital Proteins lifestyle and brand.
Maintaining, updating, tracking, and ordering systems to include pertinent data and information.
Partnering with the Warehouse Facility to confirm orders or stock levels as needed and communicating with customers regarding the estimated delivery date.
Performs additional duties and tasks as assigned by the Customer Service Supervisor.
Requirements:
High School Diploma or GED required; Bachelor’s degree preferred.
2+ years of working in a Customer Service experience managing inbound/outbound calls, live chat, and emails within a Customer Contact Center required.
Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required.
Must possess excellent communication (oral and written), active listening, organizational and customer service skills.
Willing and able to work under pressure to meet tight deadlines with minimal supervision.
Must be comfortable with being able to work remotely and must be agile.
Must have full availability Monday through Friday (mornings/afternoons/evenings) and some weekend availability.
Must have the ability to read, write and speak English required.
Demonstrated fluency in a 2nd language such as Spanish is a plus.
Current or prior experience or knowledge within the Vitamins, Supplements, or Natural Channel industry preferred.
The approximate pay range for this position is $38,000 to $45,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities, as well as geographic location.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401(K) with a company match, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.
Requisition ID:
325796
It is our business imperative to remain a very inclusive workplace. The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.
This position is not eligible for Visa Sponsorship.
#J-18808-Ljbffr