PayPal
Lead Product Manager - AI Personalization
PayPal, San Jose, California, United States, 95199
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do.
Job Description Summary:
We are seeking a highly motivated, self-starter Product Manager to join our Checkout AI team to help achieve our mission of revolutionizing commerce globally. This role will help shape the next generation of checkout at PayPal impacting over 400+ million consumers and 30+ million merchants worldwide by creating AI/ML foundations and capabilities that deliver a delightful and personalized shopping and checkout experience.
Your day to day:
Define and Build the next generation of AI-driven experiences at PayPal working across our data platform teams and operating as a key driver of our AI product strategy.
Drive product and platform vision and create capabilities that add value to both merchants and consumers. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.
Collaborate cross-functionally in defining personalization opportunities across the consumer journey, and define best in class personalization experiences for PayPal consumers globally.
Evangelize, Communicate, and Influence, by driving alignment on vision, roadmap, investment needs, risks, and opportunities with large cross-functional teams, and leaders, including C-level executives.
Develop experiments playbook so our models and teams are constantly learning and developing and evangelizing a strong point of view on how to improve KPIs.
Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams).
Run lean experiments to learn and develop a strong point of view on how to improve KPIs.
Define and develop closely with Data Science and Platform leadership the core data products needed to power personalized experiences.
Define and measure key AI Platform performance indicators to evaluate and understand product value, performance and compute costs.
Identify new opportunities based on research, industry trends, and best practices, driving innovation and platform improvements.
Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets.
What you need to bring:
3+ years of experience in AI Product Development.
6+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products.
Technical and business acumen with Identity, Data Normalization, Data usage limitation, and AI-driven personalization product background are critical along with demonstrated experience in defining and driving transformation initiatives.
Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion.
Being comfortable in navigating ambiguity and establishing an iterative roadmap and experimentation culture.
Defining the product and customer experience with high-quality business requirements and user stories while managing the scope of each product release and refining the technology architecture and scalability for the use case.
Helping the teams move forward swiftly with rigor, speed, and transparency in decision-making.
Desired Qualifications:
MBA or Masters in STEM fields.
6+ years of experience in AI Product Development.
10+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products.
Highly skilled problem-solving and technical skills. Demonstrate a tech-savvy approach and love to stay on top of industry trends.
Excellent and effective interpersonal and communication skills (written, verbal, and listening).
Self-starter which doesn’t hesitate to proactively approach to learn fast.
Skilled at working with cross-functional groups and matrix organizations in multiple geographies to manage multiple projects simultaneously.
Experience in areas like e-commerce, checkout, payments, and/or risk domain - a plus.
A ‘can do’ spirit combined with high energy and a positive attitude.
The U.S. national annual pay range for this role is $107300 to $259600.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits please visit
paypalbenefits.com .
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
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PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do.
Job Description Summary:
We are seeking a highly motivated, self-starter Product Manager to join our Checkout AI team to help achieve our mission of revolutionizing commerce globally. This role will help shape the next generation of checkout at PayPal impacting over 400+ million consumers and 30+ million merchants worldwide by creating AI/ML foundations and capabilities that deliver a delightful and personalized shopping and checkout experience.
Your day to day:
Define and Build the next generation of AI-driven experiences at PayPal working across our data platform teams and operating as a key driver of our AI product strategy.
Drive product and platform vision and create capabilities that add value to both merchants and consumers. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.
Collaborate cross-functionally in defining personalization opportunities across the consumer journey, and define best in class personalization experiences for PayPal consumers globally.
Evangelize, Communicate, and Influence, by driving alignment on vision, roadmap, investment needs, risks, and opportunities with large cross-functional teams, and leaders, including C-level executives.
Develop experiments playbook so our models and teams are constantly learning and developing and evangelizing a strong point of view on how to improve KPIs.
Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams).
Run lean experiments to learn and develop a strong point of view on how to improve KPIs.
Define and develop closely with Data Science and Platform leadership the core data products needed to power personalized experiences.
Define and measure key AI Platform performance indicators to evaluate and understand product value, performance and compute costs.
Identify new opportunities based on research, industry trends, and best practices, driving innovation and platform improvements.
Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets.
What you need to bring:
3+ years of experience in AI Product Development.
6+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products.
Technical and business acumen with Identity, Data Normalization, Data usage limitation, and AI-driven personalization product background are critical along with demonstrated experience in defining and driving transformation initiatives.
Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion.
Being comfortable in navigating ambiguity and establishing an iterative roadmap and experimentation culture.
Defining the product and customer experience with high-quality business requirements and user stories while managing the scope of each product release and refining the technology architecture and scalability for the use case.
Helping the teams move forward swiftly with rigor, speed, and transparency in decision-making.
Desired Qualifications:
MBA or Masters in STEM fields.
6+ years of experience in AI Product Development.
10+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products.
Highly skilled problem-solving and technical skills. Demonstrate a tech-savvy approach and love to stay on top of industry trends.
Excellent and effective interpersonal and communication skills (written, verbal, and listening).
Self-starter which doesn’t hesitate to proactively approach to learn fast.
Skilled at working with cross-functional groups and matrix organizations in multiple geographies to manage multiple projects simultaneously.
Experience in areas like e-commerce, checkout, payments, and/or risk domain - a plus.
A ‘can do’ spirit combined with high energy and a positive attitude.
The U.S. national annual pay range for this role is $107300 to $259600.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits please visit
paypalbenefits.com .
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
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