Spruce Infotech
Product Owner, Mobile Chat Experience
Spruce Infotech, Dallas, Texas, United States, 75215
We're seeking an experienced Product Owner to lead the development of an intelligent, action-oriented AI chatbot that empowers our mobile banking customers with interactive tools, actionable insights, and enhanced usability across both text and voice interfaces. This role focuses on creating an intuitive, engaging chat experience that goes beyond traditional customer service by offering robust interaction capabilities, enabling direct banking actions, and delivering personalized financial insights in real time.
Feature Development & Prioritization:- Own the roadmap for the mobile chat experience, prioritizing features that align with our digital strategy, focusing on:
- Action-Oriented Banking Tasks: Develop functionalities that enable the chatbot to handle key banking tasks, transforming it into a virtual AI agent that supports transactions, account inquiries, and customer assistance within the chat.
- Financial Insights Delivery: Define features that deliver personalized, data-driven insights on financial habits and spending patterns within the chat interface, guiding customers toward better financial decisions.
Voice Interface & Conversation Design:- Integrate voice interface usability to ensure a seamless experience across both text and voice-based interactions.
- Leverage conversation design skills to craft clear, engaging, and responsive chat flows that enhance usability, create natural language experiences, and guide customers intuitively toward solutions.
- Stay abreast of best practices in voice and conversational design, optimizing the chat experience to meet customer expectations in emerging interfaces.
Competitive Benchmarking & Market Analysis:- Conduct competitive benchmarking to analyze and evaluate industry trends in chat and AI-driven banking solutions.
- Identify and adopt best-in-class features and usability improvements by monitoring developments in digital banking, customer engagement, and AI-driven virtual agents.
- Use insights from competitive benchmarking to shape product enhancements and differentiate the chat experience in the market.
Customer-Centric Focus:- Ensure that the chat experience is intuitive, accessible, and responsive to customer needs by conducting frequent usability testing and customer journey analysis.
- Develop deep insights into customer behavior and translate findings into actionable product features and enhancements.
- Advocate for high-quality user experience and represent customer interests during product development and refinement.
Data-Driven Decision Making:- Leverage analytics and customer feedback to identify usage patterns and define KPIs to assess the success of the chatbot experience.
- Use data to continuously improve chatbot interactions and financial insights features, increasing user engagement and overall satisfaction.
- Collaborate with the data analytics team to develop insights features that help customers understand and manage their financial habits effectively.
Product Lifecycle Management:
- Oversee the entire product development lifecycle, from ideation through deployment, working with the technology delivery pods ensuring that timelines and deliverables are met.
- Define and measure product success metrics, iterate on features post-launch, and drive adoption of new capabilities in the chatbot.
- Ensure compliance with banking standards and privacy regulations in all aspects of the mobile chat experience.
Experience with natural language processing (NLP), machine learning applications, and voice recognition in chatbot development.
- Proficiency in voice interface usability and conversation design, with an understanding of customer interaction flows.
- Strong competitive benchmarking skills to stay informed on industry trends, identify innovation opportunities, and drive a competitive edge.
- Familiarity with mobile UX/UI design best practices and customer journey optimization.
- Experience with A/B testing, customer feedback analysis, and product analytics tools.
- Bachelor's degree in Business, Computer Science, Finance, or related field (Master's preferred).
- 5+ years of experience in product management, ideally within the financial services or consumer technology sector.
- Proven track record of managing and launching digital products, particularly chatbots, AI-driven virtual assistants, or voice-based interfaces.
- Experience working in an Agile environment, with proficiency in managing backlogs, writing user stories, and prioritizing tasks.
- Strong understanding of banking products, services, and regulatory requirements.
- Proficient in data analytics and comfortable using data to drive product decisions.
- Excellent communication and stakeholder management skills.
Feature Development & Prioritization:- Own the roadmap for the mobile chat experience, prioritizing features that align with our digital strategy, focusing on:
- Action-Oriented Banking Tasks: Develop functionalities that enable the chatbot to handle key banking tasks, transforming it into a virtual AI agent that supports transactions, account inquiries, and customer assistance within the chat.
- Financial Insights Delivery: Define features that deliver personalized, data-driven insights on financial habits and spending patterns within the chat interface, guiding customers toward better financial decisions.
Voice Interface & Conversation Design:- Integrate voice interface usability to ensure a seamless experience across both text and voice-based interactions.
- Leverage conversation design skills to craft clear, engaging, and responsive chat flows that enhance usability, create natural language experiences, and guide customers intuitively toward solutions.
- Stay abreast of best practices in voice and conversational design, optimizing the chat experience to meet customer expectations in emerging interfaces.
Competitive Benchmarking & Market Analysis:- Conduct competitive benchmarking to analyze and evaluate industry trends in chat and AI-driven banking solutions.
- Identify and adopt best-in-class features and usability improvements by monitoring developments in digital banking, customer engagement, and AI-driven virtual agents.
- Use insights from competitive benchmarking to shape product enhancements and differentiate the chat experience in the market.
Customer-Centric Focus:- Ensure that the chat experience is intuitive, accessible, and responsive to customer needs by conducting frequent usability testing and customer journey analysis.
- Develop deep insights into customer behavior and translate findings into actionable product features and enhancements.
- Advocate for high-quality user experience and represent customer interests during product development and refinement.
Data-Driven Decision Making:- Leverage analytics and customer feedback to identify usage patterns and define KPIs to assess the success of the chatbot experience.
- Use data to continuously improve chatbot interactions and financial insights features, increasing user engagement and overall satisfaction.
- Collaborate with the data analytics team to develop insights features that help customers understand and manage their financial habits effectively.
Product Lifecycle Management:
- Oversee the entire product development lifecycle, from ideation through deployment, working with the technology delivery pods ensuring that timelines and deliverables are met.
- Define and measure product success metrics, iterate on features post-launch, and drive adoption of new capabilities in the chatbot.
- Ensure compliance with banking standards and privacy regulations in all aspects of the mobile chat experience.
Experience with natural language processing (NLP), machine learning applications, and voice recognition in chatbot development.
- Proficiency in voice interface usability and conversation design, with an understanding of customer interaction flows.
- Strong competitive benchmarking skills to stay informed on industry trends, identify innovation opportunities, and drive a competitive edge.
- Familiarity with mobile UX/UI design best practices and customer journey optimization.
- Experience with A/B testing, customer feedback analysis, and product analytics tools.
- Bachelor's degree in Business, Computer Science, Finance, or related field (Master's preferred).
- 5+ years of experience in product management, ideally within the financial services or consumer technology sector.
- Proven track record of managing and launching digital products, particularly chatbots, AI-driven virtual assistants, or voice-based interfaces.
- Experience working in an Agile environment, with proficiency in managing backlogs, writing user stories, and prioritizing tasks.
- Strong understanding of banking products, services, and regulatory requirements.
- Proficient in data analytics and comfortable using data to drive product decisions.
- Excellent communication and stakeholder management skills.