Tech Support Specialist

In this role, you'll be the go-to person for troubleshooting technical and networking issues, connecting with Reynolds and Reynolds customers and field engineers through hands-on training, phone conferences, and virtual connections. Embrace the opportunity to work with a range of products, including terminals, printers, modems, networking gear, routers, wireless LAN equipment, and fiber optic equipment. As the main point of contact for customers and associates, you'll play a key role in our commitment to innovation and industry satisfaction. Test new equipment, share your insights to boost our product line, and contribute to creating and updating instruction manuals for our support teams. REQUIREMENTS: Professional or personal technical experience Experience troubleshooting PC software/hardware issues Customer service or strong communication skills Networking or VoIP experience, a plus Technical certifications (MCSA, MCSE, CCNA, A), a plus BENEFITS: Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation WHAT WE DO AT REYNOLDS: Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe. With products in over 70% of U.S. dealerships, Reynolds features the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.