TEKsystems
Desktop Support
TEKsystems, Atlanta, Georgia, United States, 30383
Description:
• Provide assistance and act as an escalation point for Level 3 support.
• Act as a Subject Matter Expert and handle escalations from Site Support Tech I and Service desk.
• Be an escalation point for executive support and other identified VIPs
• Provide support for A/V equipment and have the ability to provide support for on/off site events as assigned.
• Extensive knowledge of Microsoft Teams conferencing and other Microsoft Office applications.
• Continue to develop and maintain documentation that pertains to technology located at assigned areas.
o Help identify similarities and help drive consistency throughout all locations.
• Work with IT Operations and Applications teams as appropriate to determine and resolve problems received from team members and business partners.
• Clearly and concisely document issue details and resolution using designated ticketing system.
• Maintain excellent communication with all end users and other members of the IT department.
• Strong experience with provisioning users and computers in Active Directory, with additional knowledge of working with Security Groups.
• Work with leadership to purchase hardware, software, and computer supplies to maintain pre-identified inventory levels for each location.
• Maintain inventory of all hardware and software resources and parts in designated system.
• Works closely Desktop Engineering to assist with configuration and deployment of shop floor devices.
• Maintain asset inventory for the full life cycle of any tracked asset, including hardware, software licenses and maintenance contracts.
• Uses independent judgement to initiate escalation of issues based on monitoring and trend analysis.
• Responsible for team knowledge base document creation, maintenance, review and approval.
• Ability to manage own work schedule with minimal supervision and exemplary time-management skills.
• Promote company mission and values while building the IT brand via site visits and creating key points of contacts.
• Enforcing security and compliance.
• Improve end user experience.
• Customer visibility, business acumen and IT ambassadors.
• Mentor others in cross training.
• Experts in end user technologies such as workstations, telephony, and printing.
• ITSO/SME for end user technologies.
• Act as liaison and able to articulate issues when major incidents occur.
o Assist with testing and discovery of resolution for major incidents if applicable
Skills:
Support, Troubleshooting, ticketing system, Active directory, Technical support, Customer service
Additional Skills & Qualifications:
• Bachelor’s Degree in computer science or equivalent experience required.
• Well-developed oral and written communication skills; strong customer service abilities.
• High degree of initiative and independent judgement.
• Minimum of 5-7 years of experience in desktop/server management workspace required.
• Extensive experience in Microsoft Intune, SCCM, Microsoft Desktop Operating Systems, Microsoft Desktop Management Systems, Microsoft Imaging Software, Mobile Device Management solutions and network management/monitoring software required.
• Experience with mobile device support (iOS & Android OS).
• Understanding and working knowledge of technology acronyms like IP addresses, DNS, DHCP, etc.
• Extensive experience with Microsoft Windows Administrative tools (Active Directory, OU and GPO management).
• Extensive experience with O365 administration, support & migrations.
• Experience working with Managed Service Providers preferred.
• Actively seeks out technical solutions to improve team efficiency and performance.
Benefits:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• Provide assistance and act as an escalation point for Level 3 support.
• Act as a Subject Matter Expert and handle escalations from Site Support Tech I and Service desk.
• Be an escalation point for executive support and other identified VIPs
• Provide support for A/V equipment and have the ability to provide support for on/off site events as assigned.
• Extensive knowledge of Microsoft Teams conferencing and other Microsoft Office applications.
• Continue to develop and maintain documentation that pertains to technology located at assigned areas.
o Help identify similarities and help drive consistency throughout all locations.
• Work with IT Operations and Applications teams as appropriate to determine and resolve problems received from team members and business partners.
• Clearly and concisely document issue details and resolution using designated ticketing system.
• Maintain excellent communication with all end users and other members of the IT department.
• Strong experience with provisioning users and computers in Active Directory, with additional knowledge of working with Security Groups.
• Work with leadership to purchase hardware, software, and computer supplies to maintain pre-identified inventory levels for each location.
• Maintain inventory of all hardware and software resources and parts in designated system.
• Works closely Desktop Engineering to assist with configuration and deployment of shop floor devices.
• Maintain asset inventory for the full life cycle of any tracked asset, including hardware, software licenses and maintenance contracts.
• Uses independent judgement to initiate escalation of issues based on monitoring and trend analysis.
• Responsible for team knowledge base document creation, maintenance, review and approval.
• Ability to manage own work schedule with minimal supervision and exemplary time-management skills.
• Promote company mission and values while building the IT brand via site visits and creating key points of contacts.
• Enforcing security and compliance.
• Improve end user experience.
• Customer visibility, business acumen and IT ambassadors.
• Mentor others in cross training.
• Experts in end user technologies such as workstations, telephony, and printing.
• ITSO/SME for end user technologies.
• Act as liaison and able to articulate issues when major incidents occur.
o Assist with testing and discovery of resolution for major incidents if applicable
Skills:
Support, Troubleshooting, ticketing system, Active directory, Technical support, Customer service
Additional Skills & Qualifications:
• Bachelor’s Degree in computer science or equivalent experience required.
• Well-developed oral and written communication skills; strong customer service abilities.
• High degree of initiative and independent judgement.
• Minimum of 5-7 years of experience in desktop/server management workspace required.
• Extensive experience in Microsoft Intune, SCCM, Microsoft Desktop Operating Systems, Microsoft Desktop Management Systems, Microsoft Imaging Software, Mobile Device Management solutions and network management/monitoring software required.
• Experience with mobile device support (iOS & Android OS).
• Understanding and working knowledge of technology acronyms like IP addresses, DNS, DHCP, etc.
• Extensive experience with Microsoft Windows Administrative tools (Active Directory, OU and GPO management).
• Extensive experience with O365 administration, support & migrations.
• Experience working with Managed Service Providers preferred.
• Actively seeks out technical solutions to improve team efficiency and performance.
Benefits:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.