American Express
Senior Manager, Digitally Managed
American Express, Atlanta, Georgia, United States, 30383
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional & Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources. The Centralized Vertical Team sits within the Regional and Centralized Client Group (RCCG) and is responsible for developing relationships with small Merchants. Merchant Specialist are tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 90k small Digitally Managed merchants.
Role Overview:
The Manager of the Digitally Managed (DM) portfolio is a critical component of the RCCG organization and plays a key role in growth strategy of the Vertical team. The Digitally Managed manager focuses on strategy and process oversight of 90K of Digitally Managed merchants. The role involves analyzing large data sets and working closely with key partners to ensure oversight and appropriate treatment of this portfolio. This Digitally Managed manager leads and is supported by a dedicated account specialist, who can support merchant outreach and other project initiatives. Additionally, the Digitally Managed leader is responsible for collaborating on projects and initiatives throughout the year to support the broader RCCG organization.
Responsibilities:
· Focus on strategy, process oversight and oversight of approximately 90,000 Digitally Managed merchants.
Work with partners to ensure the right oversight and controls are in place.
Understand and stay abreast of dynamic changes currently taking shape in the payments industry and leverage insights to support broader team.
Collaborate with key business partners and stakeholders to handle escalated merchant situations.
Work closely with the Vertical Director and Centralized VP to take an active role in the evolution and future development of Digitally Managed space.
Must maintain the highest level of compliance and operate with integrity.
Analyze large data sets to create appropriate treatments for a large portfolio.
Support merchant outreach and other project initiatives with the help of a dedicated analytic account specialist.
Collaborate on projects and initiatives throughout the year to support the broader Vertical team with strategic planning.
Qualifications:
Strong analytical skills with ability to turn data insights into strategies
Highly proficiency in Excel and comfortable with creating/presenting via PowerPoint.
Strong communication skills both written and verbally.
Demonstrated success in pipeline management as well as strategic account and portfolio planning.
Strong will to win and growth mindset.Comfortable with change and ambiguity.
Ability to work with clients from different markets and industries.
Control Management experience a plus
4 Year College Degree required.
Location: Virtual
Experience with roadmaps, process improvement, and project management required
People leader experience highly preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Qualifications
Salary Range: $70,000.00 to $125,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Job: Marketing
Primary Location: United States
Schedule Full-time
Req ID: 24020369
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant & Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional & Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources. The Centralized Vertical Team sits within the Regional and Centralized Client Group (RCCG) and is responsible for developing relationships with small Merchants. Merchant Specialist are tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 90k small Digitally Managed merchants.
Role Overview:
The Manager of the Digitally Managed (DM) portfolio is a critical component of the RCCG organization and plays a key role in growth strategy of the Vertical team. The Digitally Managed manager focuses on strategy and process oversight of 90K of Digitally Managed merchants. The role involves analyzing large data sets and working closely with key partners to ensure oversight and appropriate treatment of this portfolio. This Digitally Managed manager leads and is supported by a dedicated account specialist, who can support merchant outreach and other project initiatives. Additionally, the Digitally Managed leader is responsible for collaborating on projects and initiatives throughout the year to support the broader RCCG organization.
Responsibilities:
· Focus on strategy, process oversight and oversight of approximately 90,000 Digitally Managed merchants.
Work with partners to ensure the right oversight and controls are in place.
Understand and stay abreast of dynamic changes currently taking shape in the payments industry and leverage insights to support broader team.
Collaborate with key business partners and stakeholders to handle escalated merchant situations.
Work closely with the Vertical Director and Centralized VP to take an active role in the evolution and future development of Digitally Managed space.
Must maintain the highest level of compliance and operate with integrity.
Analyze large data sets to create appropriate treatments for a large portfolio.
Support merchant outreach and other project initiatives with the help of a dedicated analytic account specialist.
Collaborate on projects and initiatives throughout the year to support the broader Vertical team with strategic planning.
Qualifications:
Strong analytical skills with ability to turn data insights into strategies
Highly proficiency in Excel and comfortable with creating/presenting via PowerPoint.
Strong communication skills both written and verbally.
Demonstrated success in pipeline management as well as strategic account and portfolio planning.
Strong will to win and growth mindset.Comfortable with change and ambiguity.
Ability to work with clients from different markets and industries.
Control Management experience a plus
4 Year College Degree required.
Location: Virtual
Experience with roadmaps, process improvement, and project management required
People leader experience highly preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Qualifications
Salary Range: $70,000.00 to $125,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Job: Marketing
Primary Location: United States
Schedule Full-time
Req ID: 24020369