Marriott
Senior IT Technician - Executive Support
Marriott, Bethesda, Maryland, us, 20811
Additional Information
Job Number 24193098
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
Schedule Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
Responsible for all aspects of white-glove/VIP executive IT support at Marriott International Headquarters in downtown Bethesda, Maryland. The Senior Technician will collaborate with end-users, support team members and leaders to work across the organization and drive solutions, while ensuring high quality customer service. Provide troubleshooting and escalation support for the IT needs of Marriott HQ’s top executives, and resolve and make decisions with medium risk. Ensure professional & polished service at all times, maintaining strict confidentiality in all interactions. The Senior Technician will also provide assistance and escalation support to junior members of the team.
CANDIDATE PROFILE
Education and Experience
Required:
Bachelor’s degree or equivalent work experience, education, training, or certifications
5+ years in Information Technology that includes experience in the following:
Expert-level background in Windows OS, Mac OS, iOS and iPad OS support
Strong background in MDM & administration, Teams/MS Office Suite, Active Directory, Azure VDI, and Office365 Adminisitration (with specific focus on Exchange)
Solid general application & SaaS support experience (i.e. Adobe Suite, SericeNow, Salesforce, etc.)
Understanding of network installation/troubleshooting/diagnostics, both in home & business environments
Customer-facing support in a professional environment, preferably supporting C-suite level customers, in high-pressure situations
Preferred:
Deep understanding of Marriott’s IT & application infrastructure
Apple Certified
Other Experience, Skills and Attributes
Technical certifications (Microsoft 365, Apple, etc.)
Excellent written and oral communication skills; strong customer service/interpersonal skills
Expert-level problem solving abilities
Ability to work independently and with others
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to remain calm under pressure
CORE WORK ACTIVITIES
Provide 24/7 (as needed) dedicated white-glove IT support to Marriott HQ’s top executives and their staffs
Provide escalation support for complex executive-impacting IT issues, maintaining ownership from inception to resolution
Provide assistance to junior members of the team and help to address more difficult technical issues
Work with internal L3 teams and outside vendors as needed to troubleshoot and resolve complex issues
Provide on-demand training to customers and internal stakeholders
Adhere to established quality control and security protocols
Maintain a positive, professional attitude while upholding strict confidentiality at all times
Build, leverage and maintain effective relationships across the organization
Multi-task and prioritize daily tasks in accordance with business priorities and executive availability requirements, with an eye on the big picture
The hourly pay range for this position is $44.32 to $59.86. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 24193098
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
Schedule Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
Responsible for all aspects of white-glove/VIP executive IT support at Marriott International Headquarters in downtown Bethesda, Maryland. The Senior Technician will collaborate with end-users, support team members and leaders to work across the organization and drive solutions, while ensuring high quality customer service. Provide troubleshooting and escalation support for the IT needs of Marriott HQ’s top executives, and resolve and make decisions with medium risk. Ensure professional & polished service at all times, maintaining strict confidentiality in all interactions. The Senior Technician will also provide assistance and escalation support to junior members of the team.
CANDIDATE PROFILE
Education and Experience
Required:
Bachelor’s degree or equivalent work experience, education, training, or certifications
5+ years in Information Technology that includes experience in the following:
Expert-level background in Windows OS, Mac OS, iOS and iPad OS support
Strong background in MDM & administration, Teams/MS Office Suite, Active Directory, Azure VDI, and Office365 Adminisitration (with specific focus on Exchange)
Solid general application & SaaS support experience (i.e. Adobe Suite, SericeNow, Salesforce, etc.)
Understanding of network installation/troubleshooting/diagnostics, both in home & business environments
Customer-facing support in a professional environment, preferably supporting C-suite level customers, in high-pressure situations
Preferred:
Deep understanding of Marriott’s IT & application infrastructure
Apple Certified
Other Experience, Skills and Attributes
Technical certifications (Microsoft 365, Apple, etc.)
Excellent written and oral communication skills; strong customer service/interpersonal skills
Expert-level problem solving abilities
Ability to work independently and with others
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to remain calm under pressure
CORE WORK ACTIVITIES
Provide 24/7 (as needed) dedicated white-glove IT support to Marriott HQ’s top executives and their staffs
Provide escalation support for complex executive-impacting IT issues, maintaining ownership from inception to resolution
Provide assistance to junior members of the team and help to address more difficult technical issues
Work with internal L3 teams and outside vendors as needed to troubleshoot and resolve complex issues
Provide on-demand training to customers and internal stakeholders
Adhere to established quality control and security protocols
Maintain a positive, professional attitude while upholding strict confidentiality at all times
Build, leverage and maintain effective relationships across the organization
Multi-task and prioritize daily tasks in accordance with business priorities and executive availability requirements, with an eye on the big picture
The hourly pay range for this position is $44.32 to $59.86. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.