IBM
Technical Support Professional
IBM, San Jose, California, United States, 95199
IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and ResponsibilitiesThe mission:The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.Responsibilities include:
Diagnosing and resolving issues encountered by our customersProviding education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occurContributing to the end-to-end quality of the product by verifying fixes and advocating for improvementsWorking with the broader engineering team to deliver critical functionality necessary for the success of our customers.Coordinating and managing customer contact for critical product issues.Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the teamYou are a great fit because you are:A problem solverExcited to wear many hats and learn new technologiesPragmatic and methodicalA solid communicator and collaboratorA great teammateSomeone who favors execution over planningRequired Technical and Professional ExpertiseYou are a great fit because you are:A problem solverExcited to wear many hats and learn new technologiesPragmatic and methodicalA solid communicator and collaboratorA great teammateSomeone who favors execution over planningAnd you have:
Computer Science background or equivalent practical experienceLinux administration skillsJVM knowledgeProgramming/scripting with either Unix Shell scripts, Python, or JavaKnowledge of networking concepts (TCP/IP, DNS, etc.) and the ability to troubleshoot complex networking issues in a Linux environmentSetup/configuration/troubleshooting experience in three or more of the following areas:
Hadoop core, HBase, HIVE, CDH, HDPKafka and/or SparkMajor cloud platforms (Azure, GCP, and AWS)Containers (Docker, Kubernetes, AWS EKS)Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)Enterprise relational databases (Oracle, MySQL, PostGres, SQL Server)SnowflakeMongoDB
Preferred Technical and Professional Expertise
Containers (Docker, Kubernetes, AWS EKS)Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)Enterprise relational databases (Oracle, MySQL, PostGres, SQL Server)SnowflakeMongoDB
About Business Unit IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiencesThe compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.We consider qualified applicants with criminal histories, consistent with applicable law.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Your Role and ResponsibilitiesThe mission:The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.Responsibilities include:
Diagnosing and resolving issues encountered by our customersProviding education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occurContributing to the end-to-end quality of the product by verifying fixes and advocating for improvementsWorking with the broader engineering team to deliver critical functionality necessary for the success of our customers.Coordinating and managing customer contact for critical product issues.Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the teamYou are a great fit because you are:A problem solverExcited to wear many hats and learn new technologiesPragmatic and methodicalA solid communicator and collaboratorA great teammateSomeone who favors execution over planningRequired Technical and Professional ExpertiseYou are a great fit because you are:A problem solverExcited to wear many hats and learn new technologiesPragmatic and methodicalA solid communicator and collaboratorA great teammateSomeone who favors execution over planningAnd you have:
Computer Science background or equivalent practical experienceLinux administration skillsJVM knowledgeProgramming/scripting with either Unix Shell scripts, Python, or JavaKnowledge of networking concepts (TCP/IP, DNS, etc.) and the ability to troubleshoot complex networking issues in a Linux environmentSetup/configuration/troubleshooting experience in three or more of the following areas:
Hadoop core, HBase, HIVE, CDH, HDPKafka and/or SparkMajor cloud platforms (Azure, GCP, and AWS)Containers (Docker, Kubernetes, AWS EKS)Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)Enterprise relational databases (Oracle, MySQL, PostGres, SQL Server)SnowflakeMongoDB
Preferred Technical and Professional Expertise
Containers (Docker, Kubernetes, AWS EKS)Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)Enterprise relational databases (Oracle, MySQL, PostGres, SQL Server)SnowflakeMongoDB
About Business Unit IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiencesThe compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.We consider qualified applicants with criminal histories, consistent with applicable law.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.