Senior Solution Engineer, vGPU and Omniverse

We are looking for an expert software engineer who excels at solving customer problems with virtual GPU (vGPU) and Omniverse products. Do you have experience developing software in virtualized or cloud infrastructure? We need someone who will bridge the gap between the NVIDIA Enterprise Experience (NVEX) support team and the product development groups. An ideal candidate is highly technical who can both solve sophisticated graphical workloads as well as develop key software improvements and tools for NVIDIA vGPU and Omniverse products.The individual will get to work with many NVIDIA teams and customers, so superb interpersonal and communication skills are critical. You must be able to understand, root cause, and resolve complex issues, and provide detailed explanations of what you find. Along with the NVEX support responsibilities, this role enables you to develop software for the same products you support! You can make a difference in both the current customer experience as well as the product's future!What you will be doing:Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or bring up customer issues to engineeringTriage customer issues involving NVIDIA vGPU and Omniverse productsTake ownership and drive critical customer issues to resolution. Collaborating with engineering to document, recreate and tackle issuesDevelop features and tools as part of solution engineering efforts to support all Enterprise Service offerings including vGPU, Omniverse, and AI Enterprise technologiesOccasional work on weekends and holidays to support customersWhat we need to see:BS in Computer Science, Electrical Engineering, Computer Engineering, related field, or equivalent experience6+ years experience developing with C/C++Proficient in Python programming with the ability to develop scripts and build custom tools6+ years demonstrated ability within the customer support escalation path, or providing direct customer-facing supportExperienced in Microsoft Windows OS and Linux system administrationDeep Linux OS knowledge and hands-on triage, and very comfortable working in various other hypervisor environments such as VMWARE, Citrix, Linux with KVM, Microsoft Windows Server and Azure Stack HCIDeep understanding of VDI solutionsExcellent communication, verbal and written English skillsWays to stand out from the crowd:Professional graphics solutions or desktop virtualization, familiarity with rendering, encoding, decodingContainerized solutions experience with deep knowledge of Docker and/or KubernetesClustering or HPC data center technologies including Upper Layer Protocols (i.e., NCCL, MPI)Artistic skills (digital or otherwise) and experience with PIXAR's USD (Universal Scene Description)Experience with C++, CUDA, Vulkan, OpenGL, or DCC tools such as 3dsmax, Maya, Revit, Blender, SubstanceThe base salary range is 132,000 USD - 258,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.SummaryLocation: US, CA, Santa Clara; US, MA, Westford; US, NC, Remote; US, CO, Remote; US, NC, Durham; US, CA, RemoteType: Full time