Call Center Analyst, Workforce Management *Remote*

Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Health Plan is calling a Call Center Analyst, Workforce Management who will: Serve as Workforce Management Analyst in a Contact Center environment Lead all WFM tasks within the Providence Health Plan Contact Center Serve as a key player in our ability to maintain a high level of customer service and member experience by analyzing workloads and rates of productivity to ensure we have the right size team to handle volumes Perform proactive analysis of workloads Will have the ability to determine workforce needs and build schedules as well as define short- and long-term staffing needs in a multi-channel contact center environment Providence Health Plan welcomes 100% remote work for applicants who reside in one of the following States: Washington Oregon Please note the following important detail regarding this role: This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon Required qualifications for this position include: 2+ years of experience in workforce management working with workforce management software, preferably in contact centers with at least 100+ employees Preferred qualifications for this position include: Bachelor's Degree -OR- a combination of equivalent education and experience Certified Workforce Planning Professional (CWPP) designation Why Join Providence Health Plan? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Requsition ID: 301777 Company: Providence Jobs Job Category: Customer Service Job Function: Administration Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 5018 GA OTHER OR REGION Address: OR Beaverton 3601 SW Murray Blvd Work